Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, founded in 1979 we have employed over 18,000+ trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
IS Global Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations.IS GSC started with 6 employees now we are 460+ employees today delivering world class Information services globally. This Product based Strategic Center's IT transformation has delivered a radical change to Expeditors IT manpower profile and skills over the past three years and will continue to deliver services as we continue to grow responsibly in the coming years.
Job Description
We are looking for a smart System Specialist to provide enterprise-level support to our customers 5-8 Years of Support Specialist. This technician will provide support via phone, web, email, chat and other channels as required,
Major Duties and Responsibilities:
- Address incoming environment and Application Support questions across several Applications in Customer Experience Portfolio in a team environment.
- Liaison between branch operations, development, product owners, and other internal IT teams.
- Analyze and develop dataflow process improvements.
- Document dataflow process improvements, new procedures, and troubleshooting methods.
- Provide education and cross-training within the support groups.
- Actively participate in PI Planning and other scrum ceremonies to provide feedback and work on enhancing regular workflow.
Qualifications
- Bachelor's Degree in Information Technology, Computer Engineering, or related field
- A Master’s degree in similar discipline is preferred.
- 3-5 years' experience in system engineering and IT support.
- Good working experience in SQL, UNIX and Kibana tool.
- Experience working in ServiceNow is preferred.
- Proven working experience in enterprise support Analyst, IT support or as a System Analyst
- In-depth knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday
- Health Plan: Medical Insurance
- Employee Stock Purchase Plan
- Training and Education Programs
- Unlimited opportunities for career advancement
Top Skills
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
