Support Engineer

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Skytap, recently acquired by Kyndryl, as Product/SaaS based company is searching for a talented and passionate Support Engineer to join our growing Customer Success team. Our Support Team is uniquely respected by our customers as well as our Engineering and Product Management Teams for being collaborative, knowledgeable, and going above and beyond to make our customers successful. 

Who You Are

Your Responsibilities: 

• Be an expert in both Microsoft and Linux Operating Systems

• Understand Virtualization, and how it can be used to address end-user challenges

• Have a strong background with VMware Virtualization technologies

• Assist customers with building multi-tier and other complex environments in Skytap

• Work closely with the sales team to ensure customer success and satisfaction

• Engages as a subject matter expert within the support organization as well as with customers and partners. 

• Use deep knowledge to influence direction of the organization.

• Drives establishment of Support processes and procedures to contribute to the efficiency of the organization.

• Engages with a broader team with seasoned people management skills, clear and compelling communications and emotional intelligence. Provides mentorship or lead responsibilities to other team members.  Build and facilitates cross functional partnerships.

• Works on cross functional teams to identify risks, resolve issues and avoid disruptions affecting the business.

• Provide front-line customer support via email, screen sharing, and phone calls

• Write technical documents and solutions guides

Your Skill Set: 

• Extensive exposure to Windows Desktop / Server and/or Linux Operating systems

• Expert at IBM i

• Mac OS X desktop and application experience

• Experience using VMware or other virtualization technologies

• Experience with IBM Power Systems a plus

• Baseline understanding of application-level networking (Layer 4 and above)

• Ability to debug customer problems at the Linux and Windows admin levels (Windows Domains, use of command line tools, etc)

• Excellent written, verbal, and interpersonal skills

• Ability to problem solve solo, as well as ability to function within a tight-knit group

• Excellent project planning and time management skills

• Must be maniacal about customer success

• Drive and execution towards successful outcomes for customers and ensuring complete satisfaction 

• Off hours on/call work required each month

• Knowledge/experience with at least one scripting language (Python, Ruby, etc) is a plus

• Experience in post-sales, customer support, or pre-sales role is a plus

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.