Senior Support Engineer

Posted 23 Days Ago
Hyderabad, Telangana
Mid level
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Retail
From TV to 5G, we’re reimagining the future of connectivity. Ready to join the connectivity revolution?
The Role
The Senior Support Engineer will manage incidents from start to resolution, identify production issues, monitor system health, and implement automation measures. Responsibilities include handling change requests, achieving SLAs, and collaborating with development teams for root cause analysis.
Summary Generated by Built In

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities

  • Able to perform effective Incident Management from incident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow
    through on actions
  • Proactive identification of production issues and resolution
  • Own the production environment, monitoring availability and ensure a holistic system health
  • Identify and implement corrective actions to resolve issues in a timely manner
  • Complete assigned tasks for change requests and incident tickets
  • Resolve issues within SLA
  • Achieve 90% automation and reduce manual intervention


Skills, Experience and Requirements

  • Engineering degree with 3+ years of experience in Application Support
  • Experience in Unix and Windows environments
  • Experience in Shell scripting/Python,SQL, and Dynatrace.
  • Experience in troubleshooting complex production issues
    Ready to work in shifts - 24x7
  • Knowledge of AWS and CI/CD will be an advantage
    Knowledge of ITIL processes
  • Excellent communication, presentation and documentation skills


Benefits

  • Employee Stock Purchase
  • Term Insurance
  • Accident Insurance
  • Health Insurance
  • Training Reimbursement
  • Gratuity
  • Mobile and Internet Reimbursement
  • Team Outings

Top Skills

Python
Shell Scripting
SQL

What the Team is Saying

Lynea
James
Ashante
Ali
Whitney
William
Seth
Mac
The Company
HQ: Englewood, CO
14,500 Employees
On-site Workplace
Year Founded: 1980

What We Do

For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.

Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.

As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.

Why Work With Us

At DISH, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with DISH!

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EchoStar Teams

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Sling TV
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Boost Mobile
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Hughes
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DISH TV
About our Teams

EchoStar Offices

OnSite Workspace

All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.

Typical time on-site: None
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HQCorporate Headquarters - Meridian
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DISH Network Technologies
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Downtown Denver Office - DGC
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EchoStar & Hughes
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Hyderabad Office
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Wireless Headquarters - Riverfront
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