Job Description
Role: Support Engineer – Level 1 (Provisioning & Ticketing)
Location: Remote (India)
Joining: Immediate (Within 15 days preferred)
Key Responsibilities:
Short-Term:
● Accurately process user/subscription provisioning requests (account setup,
access management).
● Resolve basic technical issues under guidance.
Long-Term Growth Path:
● Triage and resolve L1 tickets (access, licensing, scan assignments).
● Collaborate with senior engineers to escalate complex issues.
Requirements:
- 1–2 years in technical support (freshers with strong skills may apply).
- Basic knowledge of ticketing tools (e.g., Zendesk) and HTML/CSS.
- Advanced Excel skills (formulas, data cleanup).
Fluent English communication – written and verbal.
Urgent: Availability to join within 15 days.
EST timings
Top Skills
What We Do
Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.
We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. Installed in 475,000+ browsers and with 5,000+ audit projects completed, Deque is the industry standard.
Why Work With Us
Getting paid to do what you love is something a lot of employers can offer. Getting paid to do what you love, doing something that makes an immeasurable difference in someone’s life is much harder to come by. This is what working at Deque offers.
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