Our Opportunity:
At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
Chewy is seeking a Supply Chain Program Manager, Transportation to join our team in Plantation FL. You will be responsible for driving transportation initiatives across dedicated fleets, one way truckload, less than truckload, and small parcel to improve cost and service metrics. You will get the opportunity to create and lead a programmatic roadmap through clear business requirements partnering closely with transportation operations, network operations, systems and tech, planning, procurement, FC operations, finance, S&OP, inventory planning, and third-party carrier providers. A candidate for this position must bring a collaborative approach to the table, and experience working in a fast-paced environment using data to drive decision making. The ideal candidate has strong analytical skills with success driving action from business insights.
What You’ll Do:
- Own programmatic transportation initiatives by creating business requirement documents, creating metrics that drive cost and service, and collaborative across a matrixed organization with cross functional teams.
- Develop and maintain program roadmap(s) to motivate change within the transportation operation that align with business objectives
- Use data to perform analysis and transform those insights into clear requirements to drive transportation operations/programs enhancements, new features, and new tools
- Develop and maintain metrics to monitor performance of transportation initiatives and measure impact of enhancements/features
- Perform root cause analysis, develop and implement corrective action plans to drive service and cost improvements across the network
- Apply data to understand business objectives and identify defects; transform those insights into clear actions to drive cost and service levels improvements.
- Demonstrate your communication skills to partner cross functionally within supply chain partners to measure outcomes from recommendations and actions taken
What You’ll Need:
- 3+ years functional experience in performing analysis, creating business requirements documents, and leading change management roadmaps across a matrix organization
- 3+ years of program and/or project management experience
- Experience in an e-commerce environment, preferably in transportation, supply chain and/or operations
- Analytical skills including SQL, Tableau, and advanced Excel, including the ability to pull data and use to identify and solve ambiguous problems
- Strong written, verbal, analytical and problem-solving skills
- BS or Master's degree in supply chain, industrial engineering, logistics, or equivalent
- Position may require travel
Bonus (if applicable):
- Transportation engineering experience
- Experience with methodologies such as Lean/Six Sigma
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
