Chewy
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The Program Manager will lead the implementation and enhancement of the CPFR program, collaborating with various teams to drive inventory efficiencies and reduce costs. Responsibilities include establishing guidelines, driving program expansion, and facilitating continuous improvements through process enhancements.
The Manager of Workforce Analytics will lead and mentor teams, supervise performance analysis, drive continuous improvement initiatives, and build collaborative relationships across departments to optimize workforce management processes. They will also coordinate daily WFM activities and support operational needs while embodying Chewy's Operating Principles.
As the Associate Director of Product Management, you will lead the product vision and strategy for Chewy's Customer Segmentation and Content Competition platforms, focusing on enhancing customer experiences through collaboration with engineering and analytics teams. You will define success metrics, maintain product roadmaps, and drive impactful product enhancements.
The Associate Director of Product Management at Chewy will lead the vision and strategy for customer segmentation and content platforms. Responsibilities include guiding product development, defining metrics for success, managing the product backlog, and collaborating across teams to enhance customer experiences. The role demands strong analytical and communication skills, along with experience in roadmap strategy and feature delivery.
The Associate Director of Product Management will lead the product vision and strategy for Chewy's Customer Segmentation and Content Competition platforms, leveraging customer insights to drive product enhancements. The role involves defining success metrics, maintaining product backlog, collaborating with cross-functional teams, and effectively communicating product impact to stakeholders.
As a Software Engineer III (AI/ML) at Chewy, you will lead the design and development of large-scale AI applications, drive innovation through prototyping, and mentor a team of engineers, all while influencing the architectural direction of the technology used in customer service.
Category Analyst responsible for driving sales and profit growth, partnering with vendors, implementing reporting, leading sales promotions, analyzing metrics, and identifying improvements. Must be currently enrolled in a BS/BA degree program with strong communication and analytical skills.
The Customer Service Representative engages with customers via phone, assisting them with a variety of inquiries about pet products, providing problem-solving solutions, and ensuring a positive customer experience. This role requires excellent communication skills, adaptability, and the ability to multitask in a fast-paced environment. Candidates should be motivated to learn and contribute to a collaborative team culture.
As an Operations Finance Manager, you'll provide financial leadership at a fulfillment center, delivering insights and analysis, managing business relationships, and overseeing the financial processes. Your role includes supporting annual planning, capital planning, and ensuring accurate financial records while collaborating with cross-functional teams.
The Associate Director, Voice of Customer will lead a team focused on understanding customer needs and improving the customer experience. Responsibilities include sourcing customer feedback, developing actionable insights, working cross-functionally, and measuring key performance indicators to support continuous improvement at Chewy.
The Associate Director will lead the Asset Risk Operations Compliance Audit team, developing audit strategies and plans, ensuring compliance with various regulations, and reporting findings to leadership. This role includes developing training programs for team members and promoting continuous improvement in audit processes.
The Senior Category Manager at Chewy will own the P&L for a key category, manage vendor relationships, develop and execute business strategies, and optimize product performance through data analysis. The role requires collaboration across finance, marketing, and customer service to drive effective decisions and enhance customer engagement.
The Senior Employee Relations Manager will lead investigations into employee concerns, collaborate with legal and HR teams, offer policy recommendations, and enhance the employee relations framework to ensure compliance and reduce risk within Chewy's operations.
The Control Systems Engineer at Chewy is responsible for troubleshooting and solving complex issues with automation equipment, maintaining control systems like PLCs, working with operations leadership, and training new technicians in safety and operational procedures.
Lead the Asset Risk Operations Compliance Audit team, developing audit schedules, ensuring compliance with regulations, and reporting findings to senior leadership. Oversee audit execution, communicate insights, and promote continuous improvement within the audit function. Coordinate training programs for staff to enhance compliance awareness and execution.
The Associate Director of Asset Risk Operations (ARO) Compliance Audit will lead the ARO Compliance Audit team, develop audit strategies, oversee audit execution, communicate findings, ensure compliance with regulations, conduct risk assessments, and deliver staff training programs.
The Associate Director of Asset Risk Operations Compliance Audit will lead audit schedules, verify compliance with regulations, report findings to senior leadership, develop training programs, and ensure the compliance of operations across various departments at Chewy.
The Associate Director, Voice of Customer at Chewy will lead a team focused on delivering actionable customer insights to enhance the customer experience. Responsibilities include developing feedback tools, driving VOC insights across the business, conducting competitor assessments, and collaborating with cross-functional teams to address customer experience gaps.
As a Security Engineer III at Chewy, you will lead security initiatives for public clouds, drive security automation in CI/CD pipelines, conduct risk management, and collaborate with multiple teams to ensure the confidentiality and integrity of data. You will evaluate threats and vulnerabilities in AWS and GCP, and implement security tooling and metrics reporting.
The Manager of Workforce Analytics will lead and mentor teams, coordinate real-time workforce management activities, analyze performance metrics, drive continuous improvement initiatives, and build collaborative relationships across various teams to enhance operational efficiency and service quality.
