Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
The Supply Chain Coordinator (Digital DTC) is a brand new role required to help support the growing demands of the New Balance EComm and Marketplace teams. Working alongside the DTC Commercial and Customer Care teams you will support a best-in-class customer experience for the processing, shipment, delivery and returns of New Balance Ecommerce and Marketplace orders between our European and UK distribution centres and our customers. We are looking for someone with excellent communication skills, ideally from a similar role within logistics/supply chain.
We offer hybrid working and a flexibility to working hours to accommodate for a healthy work life balance.
MAJOR ACCOUNTABILITIES:
- Monitor and analyze the warehouse progress and SLA adherence for all Direct To Consumer orders and returns
- Weekly and Monthly reports on all warehouse and transport performance for Ecommerce and Marketplace shipments
- Root cause analysis and resolution of warehouse or transport performance failures
- Experience with home delivery, pick-up points and Omni-Channel Commerce
- Support DTC Commercial Teams with development of new channels, geographies or service offerings
- Act as the go to person to resolve any supply chain issues
- Identify and implement improvement activities to maximise and maintain the best-in-class customer experience
- Support team with managing and executing the DTC Logistics and Supply Chain roadmap
- Proactively build relationships with internal and external stakeholders
- Review and ensure New Balance are using the optimal warehouse and transport operation
REQUIREMENTS FOR SUCCESS:
- Previous experience in Ecommerce and / or Marketplace logistics administration
- Fluency in English is essential
- Expert knowledge of DTC customer experience requirements
- Excellent understanding of multi-channel warehouse operations
- Proficiency with Microsoft applications, particularly Excel and Outlook
- Ability to deliver solutions that support the strategic business requirements
- Excellent communication and interpersonal skills
- Proactive approach
- Team Player
BENEFITS:
- Discretionary Bonus Opportunity
- Discount on the health insurance
- 8% holiday allowance
- Flexible Working Hours
- Pension Scheme
- 25 days Annual Leave per year
- Up to €250 travel allowance each month
- Hybrid working
- On-site Gym
- Employee Discount
- Work from-home allowance
- Home working equipment
- Sports subscription services
- Flexibility to Work from Anywhere for up to four weeks per year
- Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
What We Do
In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype.
We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content.
Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static.
But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.
