Supervisor Surveillance and Communications

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Ensures that all surveillance records, reports, schedules, and directives are maintained within the control office. Daily awareness of current activities, control center needs, and problem areas to be able to report to the Safety and Security Director. Maintains the photo ID system for hospital employees, physicians, and volunteers. Maintains the parking ID badge system for the hospital. Maintains a “lost and found” system for the hospital. Performs other related duties as assigned or requested.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent required

EXPERIENCE:

1. Three years’ experience working in a Security Control Center or equivalent.

PREFERRED QUALIFICATIONS:

EXPERIENCE:

1. Must be capable of working in a demanding, fast-paced, sometimes stressful environment.

2. Use a computer keyboard, monitor and mouse. Answer telephones and transcribe messages. Communicate verbally, written and electronically with healthcare personnel, families and patients.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an exhaustive list of all responsibilities and duties.  Other duties may be assigned.

1. Generates scheduled backups of full databases for the control center operations; conducts diagnostic evaluations as needed.

2. Maintains appropriate documentation, data collection, and reports as instructed by the Director of Security.

3. Control Center operator for security briefings and information with Director of Security and other Berkeley Medical Center staff as directed by the Director of Security.

4. Responds to all requests for security assistance.

5. Provides relief to the Switchboard as requested.

6. Maintains all activity on ECC Daily Report Log on the ECC computer i.e. locks, unlocks, rounds, breaks, etc.

7. Assigns all visitors name badges/stickers after confirming visitation privileges with floor patient is assigned to.

8. Exercises proper stewardship through the appropriate use of supplies, equipment, and time.

9. Follows hospital, state and federal guidelines for ensuring safe environment for workers, patients and public.  Ensures compliance by staff to hospital, governmental and insurance regulations.

10. Communicates and interacts with clients, families, visitors, physicians, departmental and hospital staff and the public in general in a manner that demonstrates professionalism and concern for the individuals' need(s).

11. Remains current and responsive to changes in healthcare delivery, standards established by professional organizations, regulatory and accrediting bodies and the needs of the organization.

12. Monitors fire alarm, security, code alarms, panic buttons, and other system monitoring equipment and dispatches security to real or potential emergency situations. Performs monthly checks of the Safety/Security Systems.

13. Receives 1-911 calls and internal calls from hospital departments and dispatches appropriate staff.

14. Provides disaster response coordination and dispatch when staffing the Emergency Control Center.

15. Willingly accepts assignments within scope of practice, skill set and level of competence.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must meet Department of Labor’s MEDIUM duty standard (MEDIUM WORK—exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly).

2. Must be able to lift 40 pounds from floor to waist

3. Must be able to bend, stoop, reach, and be capable of normal rotation, standing, and walking for an 11-12 hour shift.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. May be scheduled to work various shifts based on departmental and patient needs. May be required to travel between facilities/buildings.

2. Must be flexible and work other than the normal shift when needed and able to take call.

3. May be required to leave work early or be asked to work overtime as deemed by the work load.

SKILLS AND ABILITIES:

1. Must have good organizational skills; must have good interpersonal skills to deal with various customers; must have effective oral communication skills; must be able to communicate effectively with people of varied cultural and socioeconomic backgrounds; must be tactful in dealing with the public; must be able to handle multitasking

2. Must be able to use computer software (Power Point, Word, and Excel). Use a computer keyboard, monitor, mouse, calculator, fax machines, printers, and other office equipment.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

BMC Berkeley Medical Center

Cost Center:

608 UH Security

Address:

2500 Hospital Drive

Martinsburg

West Virginia

WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.