TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
TigerConnect is the leader in clinical collaboration, delivering healthcare’s most widely adopted communication platform. Our mission is to connect care teams and improve patient outcomes through real-time communication, workflow optimization, and powerful collaboration tools.
We are seeking a highly motivated Supervisor, Customer Experience to support TigerConnect’s Small and Medium Business (SMB) customers post-implementation & lead a team of Customer Experience Specialists. This role is designed for a proactive, systematic thinker who excels in building strong customer relationships and guiding them through post-sales engagement strategies.
As a Supervisor, Customer Experience, you will focus on leveraging digital-first strategies to maximize customer value and success with TigerConnect’s platform, products, and tools. You will balance customer needs with business goals by delivering insights that enhance clinical communication, fostering adoption and retention through a mix of digital and personalized outreach methods, and ensuring SMB customers achieve their desired outcomes.
What You’ll Be Doing
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Lead and coach a team of Customer Experience Specialists, including hiring, onboarding, performance management, and professional development
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Set clear goals and track team performance metrics such as response times, renewal rates, and customer satisfaction
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Analyze team and customer data to identify trends, optimize processes, and drive continuous improvement
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Develop and refine operational workflows to ensure consistency, efficiency, and scalability
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Foster a positive, collaborative team culture aligned with company values and customer-centric outcomes
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Serve as a trusted advisor, nurturing strong relationships with SMB customers to drive value and satisfaction
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Support customers post-implementation through digital channels like email, chat, webinars, and self-service content
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Monitor customer health metrics (adoption, engagement, satisfaction) to guide proactive outreach and success
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Execute digital campaigns to onboard, educate, and engage customers at scale
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Identify at-risk accounts early and lead mitigation plans, while also recommending additional TigerConnect solutions aligned with customer goals
What You Bring:
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Bachelor’s degree in Business, Communications, Marketing, Clinical, or a related field; or equivalent experience
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4+ years of experience in customer success, support, or similar roles, preferably in SaaS, healthcare technology, or high-growth environments
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Proven experience leading or managing a team in a customer-facing environment
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Strong relationship-building, communication, and coaching skills across all levels
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Analytical mindset with experience using customer data to inform decisions and operational plans
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Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment
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Proficiency with CRM systems (e.g., Salesforce) and digital engagement tools (e.g., email campaigns, chat support)
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Familiarity with healthcare workflows or clinical communication tools is a strong plus
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Systematic thinking and problem-solving skills with adaptability to shifting business needs.
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Excellent written and verbal English communication skills
If you’re eager to contribute to transforming healthcare communications in a role that blends digital engagement with personalized touchpoints to enhance customer success, TigerConnect is looking for someone like you. Apply today to become a part of our mission-driven team, making a real difference in clinical outcomes and operational efficiency.
Perks & Benefits We Offer:
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Join us in our prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration
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Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family
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Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
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Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance
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In addition to the minimum days off required by law, our Flexible Time Off program gives you extra time to enjoy the things you love
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Join a mission-driven team committed to making a real impact in the world of healthcare
Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Top Skills
What the Team is Saying
What We Do
TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes. Trusted by more than 7,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day.
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TigerConnect Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
