Offices at TigerConnect

The Customer Experience Specialist at TigerConnect will provide support for SMB customers post-implementation, fostering relationships and ensuring customer success through digital engagement strategies. Responsibilities include monitoring customer satisfaction KPIs, executing digital campaigns, offering personalized support, and advocating for customer needs to enhance clinical communication solutions.

As a Technical Support Specialist II at TigerConnect, you will manage Tier 1 support tickets and escalations for enterprise clients, ensuring timely responses and exceptional customer service. You'll perform troubleshooting, contribute to knowledge creation, and aim to become a Subject Matter Expert on advanced features and API integrations.

The Business Development Manager at TigerConnect will lead a team of Business Development Representatives, develop strategies for lead generation, conduct prospecting activities, and collaborate closely with marketing and sales teams. The role involves maintaining records in Salesforce, adapting strategies based on market trends, and achieving sales targets.