The Customer Experience Specialist at TigerConnect will provide support for SMB customers post-implementation, fostering relationships and ensuring customer success through digital engagement strategies. Responsibilities include monitoring customer satisfaction KPIs, executing digital campaigns, offering personalized support, and advocating for customer needs to enhance clinical communication solutions.

As a Technical Support Specialist II at TigerConnect, you will manage Tier 1 support tickets and escalations for enterprise clients, ensuring timely responses and exceptional customer service. You'll perform troubleshooting, contribute to knowledge creation, and aim to become a Subject Matter Expert on advanced features and API integrations.

The Business Development Manager at TigerConnect will lead a team of Business Development Representatives, develop strategies for lead generation, conduct prospecting activities, and collaborate closely with marketing and sales teams. The role involves maintaining records in Salesforce, adapting strategies based on market trends, and achieving sales targets.

The Sr. IT Support Technician will provide IT support to all TigerConnect employees, troubleshoot and resolve issues with Windows and macOS systems, manage onboarding of new employees, and support hardware and software needs in the Mexico City office.

The Payroll Manager will oversee the end-to-end payroll process for a multi-state workforce, ensuring accuracy and compliance with federal and state regulations. Responsibilities include managing payroll for over 300 employees, preparing tax forms, handling audits, and improving payroll processes. Strong communication and organizational skills are essential.

The Account Executive will focus on obtaining new clients, particularly in small to mid-sized businesses, managing the entire sales lifecycle from prospecting to closing deals. This role involves networking with C-Suite members and applying industry practices to achieve business goals, contributing significantly to TigerConnect's growth strategy.

As a Business Development Representative at TigerConnect, you will qualify inbound leads, engage with clients, and generate a robust sales pipeline while collaborating closely with the marketing and sales teams. Your role will include performing prospect research, managing communications in Salesforce, and meeting targets for qualified pipeline development.

The Account-Based Marketing Manager will implement targeted marketing strategies to engage key accounts, drive revenue, and create pipeline opportunities. Responsibilities include collaboration with sales and marketing, analyzing engagement metrics, managing ABM tools, and optimizing campaign effectiveness.

The Senior Enterprise Account Executive at TigerConnect is responsible for driving new business by developing relationships with senior leaders and closing sales opportunities. The role requires extensive experience in enterprise-level SaaS sales and involves managing a sales pipeline, conducting sales presentations, and understanding the healthcare industry's dynamics.

As a Software Engineer III at TigerConnect, you will lead the technical design and implementation of new features for a scalable healthcare communication platform, build and maintain microservices, troubleshoot production issues, and ensure high-quality code through testing and monitoring.

As a Web Engineer III at TigerConnect, you'll develop and maintain complex web applications using React and other JavaScript frameworks. Responsibilities include implementing user-friendly interfaces, optimizing web app performance, managing tasks independently, and supporting junior developers. You'll be part of an innovative team focused on transforming healthcare communication.

As Director of Customer Operations, you'll lead the customer operations function, focusing on enhancing customer success through operational efficiency and scalable processes. You'll track KPIs, support the GTM strategy, and leverage data analytics to drive business decisions, ensuring seamless service and high satisfaction levels among customers.

As a Senior Customer Success Manager at TigerConnect, you will manage strategic client relationships focusing on retention and growth for large enterprise clients in the healthcare sector. Responsibilities include developing success plans, driving product adoption, addressing customer challenges, and facilitating onboarding and training.

The Enterprise Account Manager at TigerConnect will manage client accounts, focusing on communication and workflow opportunities, and develop strategies for business growth and client satisfaction. Responsibilities include pipeline management, account plan execution, contract negotiation, and collaboration with internal teams.

The Senior Implementation Project Manager will lead the implementation of TigerConnect's solutions for clinical workflow optimization, ensuring timely and budget-compliant project execution. Responsibilities include risk management, stakeholder communication, resource allocation, and collaboration with cross-functional teams to enhance project delivery and customer satisfaction.

As a Supervisor of Customer Support, you will lead and develop a high-performing team, implement ITIL frameworks, optimize workflows, drive service innovation, manage change, and oversee support-related projects. You'll collaborate with cross-functional teams to ensure customer satisfaction and operational efficiency.

As a Senior Manager of UX, you will lead a team of UX designers in creating user-friendly products, implement user-centered design processes, conduct user research and usability testing, and collaborate with product managers and developers to ensure designs meet user needs and business objectives.

As a Senior Software Engineer, you will lead the design and implementation of scalable features for a clinical communication platform, automate deployment of microservices to AWS, and collaborate across teams to enhance healthcare solutions.

As a Senior Data Analyst for Revenue, you will analyze data and provide actionable insights to stakeholders, translating complex data into understandable metrics and dashboards. You will define data requirements, develop reports, and lead initiatives to improve data processes.

As a Product Marketing Manager, you will collaborate with Product, Marketing, and Sales teams to develop product strategies, conduct market research, manage competitive intelligence, create marketing collateral, plan product launches, and enable sales teams through training and support.