Supervisor, Cash Operations

Position Summary:

The Supervisor, Cash Operations position contributes to oversight of the Cash Application team to ensure that work is completed accurately and timely per department policies and procedures. Responsibilities include direct and indirect supervision of Cash Operations associates, active involvement in department projects, generating department reports, reviewing cash activity, completing audit requests, resolving cash application issues, coaching team members, and reviewing department processes to look for efficiency gains. The Supervisor will handle technical issues and questions and make recommendations for system enhancements.

Primary Accountabilities:

• Team Supervision (60%)

  • Establish, implement and monitor internal controls for team members; ensure members are cross-trained and backups are assigned and in place. 

  • Ensure daily processing tasks are completed as required to meet daily balancing and monthly close requirements.

  • Train new hires and perform advisory functions for Cash Operations team members.

  • Ensure efficient and timely processing and tracking of incoming mail in accordance with organizational standards and deadlines.

  • Demonstrates leadership by identifying team development needs, providing coaching and training opportunities, and fostering a culture of continuous improvement to enhance individual and collective performance.

  • Oversee and manage the achievement of annual targets and key performance indicators (KPIs) by monitoring progress, analyzing performance metrics, and implementing strategies to ensure goals are met or exceeded.

• Cash Operations Duties (25%)

  • Daily retrieval of payment data from banks and other money sources, prepare data for posting (US & Canada Companies).

  • Ensure posting of payments to various applications/systems to ensure A/R aging data is maintained in an effective, timely and accurate manner (includes credit cards and check writing).

  • Analyze and review clients DSO, provide reporting to clients and internal team members; provide recommendation for client holds, write-offs, terminations.

  • Review credit balances, refunds, adjustments and apply adjustments and/or corrections to invoice records.

  • Investigate and resolve invoicing discrepancies or misapplied cash transactions.

  • Balance daily posting batches to bank data; prepare and distribute reconciliation reports and statistics to key personnel.

  • Work with clients to make payment arrangements for outstanding and late accounts; prepare documentation for manufacturer/agent (vendor forms, W9, etc.).

• Other Duties and Special Projects (15%)

  • Assist in the integration of new businesses (Inmar acquisitions) into operating systems.

  • Recommend and implement new policies/procedures for operational improvement.

  • Participate in the annual SOC audit.

  • Schedule and lead collection meetings for appropriate lines of business.

  • Assist in creating and maintaining Cash Operations SOP’s (Standard Operational Procedures).

  • Assist with invoice and job range assignment for our Mexico processing facilities (including Digital).

  • Assist with special projects

Required Qualification:

• Bachelor’s degree or equivalent experience work experience and/or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position

• 1+ years of leadership/supervisory experience in the Cash Operations setting

• Oracle or other ERP experience (NetSuite, Great Plains, The Wizard, Sage Intacct).

• Strong written and verbal communication skills with all levels of staff are required

• A strong attention to detail and the ability to complete job duties with a high degree of accuracy

• Excellent customer service skills

• Excellent leadership skills and people management aptitude

• Well-developed analytic and problem-solving skills

• Experience in gathering data, compiling and preparing accounting reports

• Individual Competencies:

• Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations

• Flexibility in work schedule when required

• Ability to work remotely while adhering to policies and procedures

• Must be able to work as part of a team with peers and leadership within the organization

• Highly organized with ability to manage multiple priorities and deliver assignments on time

• Ability to perform detailed work with numerical data and to make mathematical computations rapidly and accurately

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

• Occasionally required to stand, kneel or stoop, and lift and/or move up to 20 pounds.

• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

We are an Equal Opportunity Employer, including disability/vets.