Supervisor, AR Operations

 About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

Supervisors lead a group of Team Members performing work for assigned client(s). Supervisors ensure client needs are met by organizing inventory and workflow and ensuring that Team Members are engaged and able to adequately perform their duties.
Key leadership position with high visibility on site, client facing, interacts with facility leaders and key customer facing leader with focus on improving customer and client experiences.
**This position is 100% ONSITE in Liberal, KS**

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage staff in accordance with Company policies and procedures in a manner that engages and motivates.
• Monitor Team Member performance and provide feedback and training to improve production and quality.
• Assess training needs and provide development opportunities for team members.
• Participate in the interview and selection process for new team members.
• Facilitate positive and productive working relationships with Global Team Members.
• Understand Client requirements, analyze data, identify trends and participate in client meetings.
• Ensure ParaPath module reflects current client desk procedures and most efficient process.
• Create and maintain client preference guides; ensure that client preferences are clearly articulated to Team Members.
• Ensure Team Members have appropriate and timely access to client systems.
• Actively manage new inventory, high balances and ageing from placements.
• Monitor and manage inventory to ensure that account resolution is achieved quickly.
• Other duties as assigned.

MINIMUM QUALIFICATIONS & REQUIREMENTS:

• Highschool diploma or equivalent
• At least 2 years supervisory experience preferred
• Knowledge of Revenue Cycle Management preferred
• Experience effectively managing remote team members
• Excellent verbal and written communication skills
• Ability to present information professionally to clients
• Basic Outlook, Word and Power Point skills (ability to create emails, schedule meetings and prepare documents and presentations)
• Intermediate Excel skills (vlookup, sumif, countif, pivot tables, basic formulas)
• Ability to organize and facilitate meetings (prepare agenda, assign to-do’s, record meeting minutes, follow ups)
• Ability to analyze data and identify trends
• Ability to work independently and with a team to meet multiple competing priorities

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.