Subject Matter Expert - RM

Management Level

G

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.  

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Core Duties and Responsibilities

• To ensure both new recruits and experienced team members are appropriately trained, coached and motivated so that their individual and collective performance meets the current and future performance of the business.

• Deliver training in accordance with business ang regulatory requirements in line with the Training Schedules in addition, also provide a structured coaching and support mechanism for new recruits whilst in the Academy environment.

• Analysis of key quality date to establish coaching priorities across team.

• Act as a point of reference for the team.

• Take ownership of resolution of any risks or issues identified and ensure Team Leader is fully aware of any ongoing issues.

• Work alongside the US operational team to ensure communication and operations are aligned.

• Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.

• Support the team deliverable by undertaking a range of roles and tasks when required.

• Pursue personal development of skills and technical knowledge to adapt to the changing business environment.

• Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.

• You will be following the US business shift hours and holiday calendar. However, the shift hours may vary based on the volume of anticipated work and business needs.

• Achievement of agreed service standards. Motivation and efficiency of team members.

• Development of knowledge, competence and skills of self and team.

• Adherence to procedures, policies and Integrated Management System requirements.

• Quality of recommendations for continuous improvement.

• Effectiveness of change management and communication.

• Effective communication with team stakeholders.

• Effective handling the work in US Hours.

Competencies and Experience

The candidate should demonstrate the following experience, skills and behaviours:

• Prior Transfer Agent or Securities Industry experience within the financial market.

• Drive to improve results and standards by working together as a team

• Taking ownership and responsibility

• Exhibit exceptional leadership skills with technical proficiency

• Explains or presents information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon.

• Explains the reasoning behind what is being said to ensure understanding and acceptance.

• Produces clear and concise reports and other written material (both draft and final form) usually of a detailed and sometime technical nature, which are understandable to those with or without knowledge of the subject matter.

• Uses basic time management techniques to plan, manage and prioritise own work effectively, making most efficient use of the time available.

• Plans, co-ordinates and controls the work and resources of the team.

• Objectively assess the performance of others in accordance with the process, assessing capabilities and potential.

• Excellent verbal, written, and interpersonal communication skills

• Give constructive feedback in order to identify individual’s development needs.

• Maintain consistency and fairness throughout the process.

• Has a very good understanding of the Group’s overall aims, structures, policies and culture, together with a good knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the business.

• Able to assess the impact of change on products, systems, processes and people.

• Develop and maintain relationships with key contact in all relevant areas.

• Should have good understanding of the business environment in which Equiniti operates and of industry best practice.

• Maintain an understanding of competitor services and initiatives and how they may be turned to advantage.

• Ability to multi task and meet deadlines while working in a fast paced, high volume environment

• May require the need to travel to other locations.

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 31 days + 9 bank holidays (UK)

• Comprehensive Medical Assurance cover

• Two-way cab transport for staff working in UK & US shift

• Maternity leave of 6 months full pay, 10days paid paternity leave

• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.