Student Success Training Lead

About the Team 

The Student Success Team empowers students to find their purpose, helps them build a plan, and provides comprehensive support to ensure students achieve their academic and personal goals. Composed of Student Success Coaches, this team guides students through their educational journey, from enrollment to graduation, supporting them in academic planning, personal development, and navigating Campus resources.

About the Role

We are seeking a Success Training Lead to elevate our Student Success Team’s capabilities through strategic training development, quality assurance, and onboarding. This role will play an essential part in ensuring our coaches are equipped to support students effectively by developing training materials, creating SOPs, and driving continuous improvement across processes. In addition, you will oversee the onboarding of new team members and foster strong cross-functional collaboration.

You’re excited about this opportunity because you want to…

• Design and deliver impactful training: Develop training materials, lead training sessions, and create SOPs to support consistent, high-quality coaching practices.
• Ensure quality assurance and process compliance: Conduct regular quality checks, refine processes, and promote adherence to standards to improve student outcomes.
• Manage onboarding of new employees: Coordinate orientation programs, mentorships, and track progress to ensure new hires are fully onboarded within two weeks.
• Foster cross-functional collaboration: Work closely with Admissions, Onboarding, Student Affairs, Financial Aid, and Academic Operations to streamline processes and improve the student experience.
• Maintain comprehensive documentation and reporting: Keep accurate records of training materials, QA results, and onboarding progress.

We’re excited about you because…

• You bring technical expertise in instructional design and SOP creation, and are proficient in relevant software.
• You’re an outstanding communicator with strong interpersonal skills.
• You thrive in problem-solving and can quickly adapt to change.
• You demonstrate inspirational and visionary leadership, guiding others with clarity and purpose.

Required Qualifications

• Bachelor’s degree in Education, Psychology, Business Administration, or a related field.
• 2+ years of experience in a training, quality assurance, or onboarding role.
• Must-have technical skills: Instructional design, documentation/SOP creation, and proficiency in software tools.
• Must-have non-technical skills: Communication, interpersonal skills, problem-solving, and adaptability.

Nice to Have:

• Experience in the education sector or a mission-driven organization.

Location

• NYC | Hybrid 
• Tuesday-Thursday  in our Tribeca office from 10 am to 7 pm EST

What you’ll get

• Compensation package that includes a base salary of $80,000-$100,000  + equity grants.
• Actual compensation within the pay range will be decided based on factors including skills, prior relevant experience, and specific work location.
• Medical, dental, and vision insurance – with basic dental and vision coverage free for you and your family.
• 401(k) match.
• Opportunity to make an impact – you’ll be integral to bringing our vision to life.