Strategy & Operations Manager, Trust & Risk

🚀 Whatnot

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany today.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

💻 Role

The Trust and Risk Strategy & Operations team drives business outcomes across buyer experience, margin expansion, and user trust on the platform. In this role you will:

• Act as a general manager for a core segment of the Trust and Risk Organization, partnering closely with operations, product, analytics, and engineering to deliver tangible results for the business 
• Develop and own OKRs for your space
• Identify inefficiencies in processes and implement improvements to enhance productivity/reduce costs
• Analyze data to provide insights and recommendations
• Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our next Commerce Strategy & Operations Manager you should have

• Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.
• 5-8+ years of experience in strategy and operations roles (eg consulting, finance, GM, Operations)
• Excellent problem solver - you bring structure where there is ambiguity
• Proficient in data analysis and reporting tools
• Exceptional leadership and team management skills
• Strong communication and interpersonal skills
• Project management skills, with the ability to handle multiple projects simultaneously
• Ability to think strategically and execute methodically
• Experience with SQL and analytics tools like Looker, Sigma, Hex is a plus

💰Compensation

For Full-Time (Salary) US-based applicants: $160,000/year to $245,000/year + benefits + equity.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

🎁 Benefits 

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.