Whatnot
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As the Senior Manager of Public Relations at Whatnot, you will lead Trust & Safety communications and manage corporate and product communication strategies. Responsibilities include media relations, crisis communications, and fostering relationships across teams to enhance the brand's reputation and support organizational objectives.
As a Staff Product Designer focused on Growth, you will design innovative solutions for user acquisition and retention, collaborate with teams to identify growth opportunities, conduct user research, and validate design ideas through testing. Your role will also involve mentoring junior designers and advocating for design best practices.
The Product Manager will lead the payments strategy, design the product roadmap, define requirements, and work with cross-functional teams to deliver efficient payment solutions, ensuring compliance with regulations and security standards. The role involves analyzing competitors, driving innovation, and improving user experience in the payments domain.
As a Customer Experience Agent, you will enhance user satisfaction by managing orders, improving processes, and resolving customer inquiries related to payments and shipments. You'll interact directly with buyers and sellers, ensuring prompt resolution of issues to deliver a top-notch customer experience.
The Support Communications Manager at Whatnot will lead the design and execution of the Knowledge Base, creating educational content and collaborating with various internal teams. This role requires analyzing customer interaction data to enhance the Help Center and improve user experience, focusing on self-service tools to support customers effectively.
The Business Operations Manager will lead cross-functional initiatives to scale operations internationally, identifying growth inhibitors and enhancing various aspects of the business. This role emphasizes data-driven problem solving and relationship building within a fast-paced startup environment.
The Fullstack Engineer for the Payments team will focus on creating and managing orders and payments, improving payment systems reliability, and enhancing user experience through new transaction methods. This role requires collaboration with other teams, owning projects from inception to production, and mentoring others.
As a Strategic Finance Associate, you will drive financial reporting and forecasting for international operations, evaluate pricing initiatives, and influence key business decisions through in-depth financial analyses. Collaborating with various departments, your role will support global expansion efforts and strategic profitability measures.
The role involves enhancing the customer experience by resolving issues related to payments, orders, and shipments through effective communication. The agent will become knowledgeable about the company's processes and collaborate with various departments to prevent recurring issues and improve service.
As a Customer Experience Agent, you will enhance user satisfaction by resolving customer inquiries related to payments, orders, and shipments. Your role will involve mastering the company's product and processes, collaborating with various departments, and continuously seeking ways to improve the overall customer experience.
The Social Media Lead will develop and execute the social media strategy for Whatnot across Europe and the UK, focusing on community engagement and content creation. Responsibilities include crafting campaigns, establishing social processes, analyzing engagement data, and collaborating with internal teams to reflect brand values and support community growth.
As the EU and UK Tax Lead, you will manage the indirect tax life-cycle, including collection, reporting, and remittance for the UK and EU. Responsibilities include developing tax technology solutions, supporting tax processes, and collaborating with cross-functional teams to optimize tax integration and user experience.
As a Strategic Finance Associate, you will manage financial reporting and forecasting for international operations, lead financial modeling and profitability initiatives, and collaborate with various teams to influence strategic business decisions in a fast-paced environment.
The Tax Lead will manage the indirect tax lifecycle for the UK and EU, focusing on VAT, DST, and DAC7 reporting. Responsibilities include developing tax technology solutions, ensuring compliance, and partnering with various teams to provide tax-related support and streamline processes.
The Category Marketing Manager at Whatnot will own buyer acquisition, create and execute social media strategies, identify PR and influencer opportunities, and develop marketing resources for sellers. The role requires strong project management and creative content skills, and the ability to measure marketing success.
As the Customer Experience Team Lead, you will guide a team of agents to enhance user experience through effective problem-solving and process improvements. Your role will involve driving team performance, coaching agents, utilizing data metrics, and collaborating with cross-functional teams to identify areas for user experience enhancement.
The Fullstack Engineer will collaborate with multiple teams to enhance payment systems, improve transaction methods, and ensure user-friendly experiences. Responsibilities include mentorship, project ownership from inception to production, and quick adaptation to new technologies while focusing on scalable and reliable systems.
The Software Engineer in Payments - Treasury will enhance the customer transaction processes, addressing payment reliability, options, fraud mitigation, and shipping logistics. Responsibilities include collaborating with teams to implement solutions, taking ownership of projects from inception to production, and mentoring other engineers. Strong problem-solving skills and adaptability are essential.
As Engineering Manager of the Notifications team at Whatnot, you'll lead engineers to create a messaging framework for better user interactions. Responsibilities include hiring, collaborating on product strategy, project management, and delivering impactful solutions within a high-growth environment.
As a Recruiting Manager at Whatnot, you will lead international recruiting efforts, manage a team, source candidates for various roles, drive diversity and inclusivity initiatives, and optimize the hiring process. You will need to maintain close relationships with candidates and hiring managers while fostering an engaging and efficient candidate experience.
