Whatnot
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The Customer Experience Agent will enhance user experience through process improvement and problem-solving, handling customer inquiries about payments, orders, and shipments. The role involves becoming an expert on Whatnot’s systems and working collaboratively across departments to ensure customer satisfaction and resolve issues effectively.
The Marketing Associate at Whatnot will drive customer acquisition and retention for sports cards through engaging marketing campaigns, manage influencer relationships, and execute community-focused events while working closely with the social media team to enhance category visibility.
As a Backend Engineer on the Trust & Safety team at Whatnot, you will build systems and products focused on user moderation and issue mitigation. You will solve complex problems, make impactful product decisions, and deliver high-quality features quickly, while also being trusted to work autonomously in a high-growth environment.
As a Marketing Manager at Whatnot, you will lead demand growth for new product categories through strategic marketing campaigns, manage influencer relationships, execute digital events, and measure campaign effectiveness to drive community engagement and conversion.
The Senior Recruiter will manage end-to-end recruiting for Operations teams, identify talented candidates, emphasize diversity in hiring, screen candidates, develop job posts, and nurture relationships within the community to improve the candidate experience.
As an Account Manager at Whatnot, you will build and nurture relationships with sellers, develop strategies to drive their business growth, manage a targeted book of business, and collaborate with cross-functional teams to advocate for sellers' needs. The role requires a consultative approach and strong project management skills to drive strategic initiatives and achieve high growth goals.
As a Trust & Risk Agent, you will investigate suspicious activity on the Whatnot platform, provide customer support for escalated issues, and conduct thorough reviews to ensure user safety and prevent financial losses. Your role will involve collaboration, data analysis, and maintaining high-quality service levels.
The Senior Recruiter will identify strong candidates, develop new talent sources, screen applicants, manage hiring pipelines for various roles, refine job descriptions, and emphasize diversity in hiring practices. This role requires strong relationship-building skills and a data-focused approach to providing excellent candidate experiences.
In this role, you will enhance platform reliability and scalability through architectural changes, improve observability, and develop failover mechanisms. You'll engage in chaos engineering and provide core networking tools, directly affecting the engineering initiatives of Whatnot's platform.
As the Social Media Lead, you'll develop and execute a social media strategy for Whatnot across Europe and the UK. This includes creating engaging content, establishing processes, monitoring community metrics, and ensuring positive brand representation while actively engaging with the community.
The Inside Account Executive will expand Whatnot’s supply by acquiring and supporting new livestream sellers. Responsibilities include managing the sales cycle, pitching, onboarding new sellers, using data for seller growth assessment, and collaborating with internal teams to develop growth strategies.
As a Social Support & Insights Associate, you will manage Whatnot's brand across social media by responding to inquiries, resolving issues, and enhancing user experience through insights from customer interactions. You will collaborate with teams to track metrics and improve processes, ensuring a positive customer experience in a rapid growth environment.
As the Senior Manager of Public Relations at Whatnot, you will lead Trust & Safety communications and manage corporate and product communication strategies. Responsibilities include media relations, crisis communications, and fostering relationships across teams to enhance the brand's reputation and support organizational objectives.
As a Staff Product Designer focused on Growth, you will design innovative solutions for user acquisition and retention, collaborate with teams to identify growth opportunities, conduct user research, and validate design ideas through testing. Your role will also involve mentoring junior designers and advocating for design best practices.
The Product Manager will lead the payments strategy, design the product roadmap, define requirements, and work with cross-functional teams to deliver efficient payment solutions, ensuring compliance with regulations and security standards. The role involves analyzing competitors, driving innovation, and improving user experience in the payments domain.
The Support Communications Manager will lead the strategy for the company's Knowledge Base, creating proactive, educational content to enhance customer self-service. This role requires collaboration with various teams, data analysis to enhance user engagement, and a strong focus on delivering clear, user-friendly information.
As a Category Manager, you'll launch and own a category in Australia, partner with the GM for strategic growth, build relationships with influencers, develop a robust seller community, and leverage data-driven insights to drive volume growth. You will also work independently on strategic projects and engage with users to provide essential feedback for product improvements.
The Trust & Risk Team Lead will oversee the Trust & Risk team, ensuring high-quality user experiences through operational management and team coaching. Responsibilities include driving team performance, managing T&S incidents, analyzing data to improve service quality, and engaging with cross-functional teams to enhance user insights and business processes.
The Product Designer will shape user experience strategies, collaborating with teams in China to create innovative designs. The role involves leading design processes, conducting user research, managing feedback loops, and bridging cultural gaps between US and China. Proficiency in design tools and communication skills are essential.
The Business Operations Manager will lead cross-functional projects to enhance international expansion, proactively identify growth inhibitors, and define critical business metrics. This role demands quick problem-solving and strong leadership skills to improve processes and drive efficiency in a growing international team.
