Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, equipping HR teams and managers with the tools they need to connect, engage, develop, and retain top talent. Since 2015, we've experienced triple-digit year-over-year growth, powered by our amazing global team of Bobbers. Over 4,000 fast-growing companies-including Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia-trust Bob to create exceptional work experiences for their people.
Our HR platform is intuitive, data-driven, and designed for today's workplace: global, remote, and collaborative.
Come and Be You With Us
Being a Bobber is about being your authentic self. We celebrate individuality and welcome the unique qualities that make you, you. Whether you're bubbly, shy, precise, funny, bold, or anything in between, we're ready to embrace your strengths and help you do your best work.
About the Role
We're seeking an experienced and proactive Customer Success Manager to join our growing team. In this role, you'll leverage your interpersonal, organizational, and analytical skills to drive customer adoption, satisfaction, and growth. You'll serve as a trusted advisor, advocate for our customers' success, and help create meaningful change in workplaces worldwide.
Job Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.
- Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
- Manage a portfolio of accounts with a focus on adoption and usage.
- Work closely with our customers with the drive to help them change their workplace and achieve their business goals
- Become a trusted advisor and ambassador of change in our customers' workplace.
- Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing and Sales teams
- Protect existing revenue streams, identify opportunities and risks.
- Assess client health and develop strategies to mitigate churn
- Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
- Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.
- Fluency in both English and Hebrew - MUST
What the Team is Saying
What We Do
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Why Work With Us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
Gallery
HiBob Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We love collaborating and connecting with our team members in person and we hope you do too. Our team spends 2-3 days per week in our NYC office.
