Strategic Account Manager

ABOUT VETRO

VETRO builds software that makes it radically simpler and faster for broadband providers to plan, design, build, and operate their fiber optic networks. VETRO is the only SaaS-based GIS fiber management platform that optimizes the business value of networks by simplifying the digitization, data visualization and management of fiber assets through an open, highly accessible and precise system of record for network assets. Our map-based SaaS platform is easier to use and more powerful than traditional tools and enables network operators and ISPs to benefit from a modern, integrated, and connected digital hub for their physical network assets. VETRO is leveraged by broadband providers around the world for all phases of network operations.

TITLE: Strategic Account Manager 
DEPARTMENT: Sales and Account Management 
LOCATION: Portland, ME HQ or Remote 

ABOUT THE ROLE 

Reporting to the Director of Account Management, the Strategic Account Manager will be responsible for the retention and expansion of key accounts. Your primary objective will be to build strong, long-lasting relationships with our clients, ensuring their satisfaction and identifying opportunities for growth. The ideal candidate will gain a deep understanding of the fiber industry and our customer needs, exceptional customer service skills, and a proven track record of managing and expanding accounts.

Additionally, this role will be responsible for:

Account Renewal and Retention

• Manage the renewal process for existing accounts, ensuring high retention rates.
• Develop and execute strategic account plans to maintain customer satisfaction and loyalty.
• Conduct regular check-ins and business reviews with clients to understand their needs and address any issues proactively.

Account Expansion

• Identify opportunities for upselling and cross-selling additional products and services to existing clients.
• Develop and execute strategies to expand account value and drive revenue growth.
• Collaborate with sales and marketing teams to create customized proposals and presentations for clients.

Relationship Management

• Build and maintain strong relationships with key stakeholders and decision-makers within client organizations.
• Serve as the primary point of contact for clients, providing exceptional customer service and support.
• Understand clients’ business objectives and challenges, and provide tailored solutions to meet their needs.

Performance Analysis and Reporting

• Monitor account performance and analyze key metrics to identify trends and areas for improvement.
• Prepare and present regular reports on account status, renewal forecasts, and expansion opportunities.
• Use data-driven insights to inform account strategies and decision-making.

Collaboration and Teamwork

• Work closely with internal teams, including sales, marketing, product, and customer success, to ensure a seamless client experience.
• Share client feedback and insights with internal teams to help shape product development and marketing strategies.
• Participate in team meetings, training sessions, and professional development activities.

EXPERIENCE AND SUCCESS ATTRIBUTES 

The successful person in this role will have a successful track record in being a strong revenue generator, ideally in early stage environments . Additionally, 

• 5+ years of experience in account management, sales, or customer success in the SaaS industry
• Bachelor’s degree in Business, Marketing, or a related field 
• Ability to develop a strong understanding of VETRO’s business model and industry trends
• Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships
• Strategic thinker with the ability to develop and execute account plans
• Analytical mindset with the ability to interpret data and use it to inform strategies
• Self-motivated and results-oriented, with a proven ability to meet and exceed targets
• Proficient in CRM software and other account management tools.

All successful VETRO employees embody:

• Strong communication, high attention to detail, and a collaborative approach to work 
• Flexible and adaptable with a willingness to create positive change 
• Think critically and have a bias for action and problem solving
• Be an inquisitive lifelong learner with a desire to continuously learn new skills
• Have an ability to make decisions and move forward with limited information - an ability to “operate in the gray”

If you feel like you can make an impact, even though you don’t meet all the above requirements, please apply. VETRO values a variety of backgrounds and professional experiences knowing that the best ideas and solutions come from multi-dimensional teams. 

WORK ENVIRONMENT 

• This role has the ability to either work in our Portland, ME HQ or fully remote
• In a fully remote role you are expected to have a designated space that is conducive to productivity and conducting confidential video calls. VETRO will assist with technology needed to set up your home office, as well as offer a semi-monthly internet stipend. While working remotely, you are expected to be distraction free from childcare and pet responsibilities.