Strategic Account Manager (AJC)

The Strategic Account Manager will support advertising account executives through the entire lifecycle of their clients' digital sponsorship, social campaigns, native advertising and event sponsorship campaigns. Pre-Sale, they will assist our Strategic Sales team in providing product details and insights into the brand they are subject matter expert in. Post-sale, they will serve as the client's primary contact for campaign activation. Campaign activation responsibilities include coordinating between the client and internal fulfillment teams to ensure accurate and on-time launch of all campaigns, managing the timeline from sale to campaign launch. They will monitor campaign performance, escalating any issues to the account executive and their manager and provide mid-campaign updates to client as needed. Post-sale duties will include campaign reporting and presenting findings and recommendations for future campaigns to account executive and/or client. This individual will be accountable for the account and focus on the success of the client's campaign, identifying opportunities for upsell and retention of the revenue. This individual will be well versed in all owned and operated print and digital products (AJC.com, Access Atlanta, Dawgnation.com, UATL, e-paper, apps, printed paper, & all other new product development) and manage up to $5M in revenue.
Individuals in this position will be able to work under high pressure, deadline-driven time frames, be self-starters, problem solvers, and detail oriented, as well as provide administrative and customer support related to post-sale activities.
**This hybrid position will require coming into the office on Monday's and 1 other day of the week (your choice).**
Responsibilities:
Strategy (10%)

• Consultatively support, retain, and grow customer accounts in conjunction with account executives
• Achieve budgeted annual revenue retention rates on key accounts
• Identify opportunities and brainstorm on new revenue streams with account executives and internal strategic teams

Pre-Sales (10%)

• Help support pre-sale strategy team in any brand details for sales pitches
• Attend prospect and upsell pitch meetings with account executives and strategy team where needed

Campaign Activation (35%)

• Responsible for managing and confirming accurate, timely execution of O&O campaigns
• Utilize sales automation systems (CRM, Ticketing, creative workflow, and reporting dashboards) to manage day-to-day activity and update AE and manager on client performance through system-generated reports and customer dashboard
• Acts as a subject matter expert for O&O digital and print products
• Maintain communication and relationships with key partners in ad operations, the sales team and other departments for fulfillment of all campaigns
• Manage communication on deadlines for all campaign assets

Post-Sales (35%)

• Manage post-sale client communication and meeting set-up
• Coordinate with client on any assets needed to complete their campaign
• Manage the timing of client campaigns and ensure flawless execution
• Create and communicate campaign reporting with insights to clients and internal stakeholders

Specialized Tasks (10%)

• Acting as Subject Matter Expert on specified brand area and this brand's coinciding products/offerings

Minimum Qualifications:

• Bachelor's degree in a related discipline and 2 years experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years experience; or 6 years experience in a related field
• Marketing/Advertising experience
• Strong computer skills (Microsoft Office Suite)
• Experience with Project Management Software and Salesforce preferred
• Participated in client meetings and presentations.
• Understanding of digital media, analytics, and reporting
• Strong technical skills with the ability to adapt to new vendors, systems and software quickly
• Maintain a strong understanding of assigned accounts and industries as well as advanced product expertise
• Solid abilities in identifying revenue generating opportunities for existing and new customers
• Able to work independently and as part of a team to close client business.
• Demonstrates problem solving and critical thinking skills
• Excellent analytical, written, and verbal communication skills
• Strong customer service and client relationship building skills, including quick response time and accurate issue resolution
• Must be able to work under pressure in a rapid change, rapid growth environment
• Strong organizational skills

Preferred Qualifications:

• Bachelor's Degree is highly preferred
• Google Analytics and Google Ad Manager knowledge preferred

USD 59,600.00 - 89,400.00 per year
Compensation:
Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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