Startups Marketing Ops Specialist, LATAM

Job Description

Zendesk for Startups is a business initiative at Zendesk focused on helping startups drive growth and prepare for scale by creating great customer experiences with Zendesk products. Zendesk has more than 160,000 customer accounts globally, and we’ve been working with the world’s most disruptive startups since their early stages, like Slack, Uber, Instacart, Coinbase, Nubank, Limebike, and Deliveroo.

In the Startups Marketing Ops Specialist role, you will work closely with our head of Startups in the region, providing operational support with administrative tasks, content, growth initiatives, and partnerships to implement our various marketing strategies. The LATAM Startups Team at Zendesk is growing, centered in São Paulo but with teammates across the region. This is an exciting opportunity to join a team that prioritizes results while having fun, cares about our teammates and values a healthy work-life balance, all while building something special.

Primary Responsibilities and Objectives:

•  Support our go to market strategy for partner marketing including top tier accelerators, technology partners and venture capital firms 

• Assist Regional Managers with their local events execution

• Coordinate events, develop marketing materials, and assist with creation of other assets needed to effectively implement our programming

• Manage & Operate our participation in industry events, distributing our messaging, coordinating speakers and following up on related campaigns 

• Assist in our brand-building initiatives including our thought leadership content, customer stories, blog posts and social media

• Provide team admin support including processing POs, setting up team events and managing swag 

Requirements:

•  Based in the City of São Paulo, Brazil.

• 2-4 years of related work experience

• Growth Marketing knowledge and strong interest in the ecosystem of Startups and Venture Capital

• Customer-service orientation

• Exceptional organizational, operational and communication skills

• Ability to manage existing projects and improve our processes

• Fluency in English and Portuguese is required 

Nice to haves:

• Experience in a startup or fast-growth environment

• Experience in customer support

• Experience using Zendesk 

• Experience with sales and marketing software tools

Who you are:

• Authentic communicator

• Team player

• Enjoy using new technologies and finding ways to optimize your work

• Passionate about startups and the venture capital ecosystem

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.