Staffing Supervisor

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Essential Duties and Responsibilities:

• Responsible for quality staffing execution by assigning staffing specialists to clients

• Ensure that staffing specialists are assigning the best caregiver for each job based upon relevant factors including the client’s needs and goals and the caregiver’s, personality, skill level, reliability, past performance, availability, and geography

• Provide supervision to the caregivers, including coaching, counseling, and, ensuring the caregivers are fully prepared for assigned duties

• Provide supervision of the staffing specialists located in each business unit

• Recruiting, interviewing, screening and, hiring new staffing specialists  

• Deliver a streamlined staffing experience to our staffing teams by developing staffing solutions tailored to the client and caregiver experience and optimized against business goals

• Maintain knowledge of current business priorities and market considerations within designated business unit and factor appropriately into staffing decisions

• Prepares, troubleshoots, and resolves daily and future staffing and scheduling matters to maintain staffing guidelines to maximize the delivery of safe, quality care

• Communicates staffing issues to appropriate Leadership

• Serves as a super user for scheduling software and assists unit staff as needed with software based issues

• Oversee client and caregiver scheduling including educating on the importance of accuracy in schedules, rates, personnel and care notes, meeting payroll and billing deadlines

• Collaborate with Client Success Manager to ensure a clear understanding of the case, keys for client satisfaction, and any changes in client condition

• Assists with orientation of new scheduling staff members on scheduling software

• Other duties as assigned

Required Skills, Education and Certifications:

• One plus years of experience in health care, elder care, social work or related industry

• Applies effective problem-solving skills to prioritize and multi-task in a fast paced environment and demonstrate a sense of urgency as appropriate

Preferred Skills, Education and Certifications:

• Experience or quick adaptability utilizing digital tools and google suite applications

Physical Requirements:

• Ability to travel approximately up to 25% of the time

• Ability to lift and carry up to 15-20 pounds

• Ability to sit, stand and walk for a prolonged period of time throughout the work day

• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

• Work will be in the office. Not a remote position

Base Pay: $80-85k/annual

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance
   

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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