Staff Technical Support Engineer

Posted Yesterday
Be an Early Applicant
Bengaluru, Karnataka
Senior level
Information Technology • Security • Cybersecurity
The Role
The Staff Technical Support Engineer will manage, optimize, and secure Linux and Mac systems, focusing on installation, configuration, troubleshooting, performance tuning, and security hardening. The role involves developing automation scripts, diagnosing system issues, and collaborating with cross-functional teams.
Summary Generated by Built In
About Us

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

We are seeking a skilled Linux & Mac Specialist for SentinelOne Products on NON-Windows Platforms like Linux & Mac to manage, optimize, and secure Linux-based systems. The ideal candidate will be responsible for installation, configuration, troubleshooting, performance tuning, and security hardening of Linux servers and workstations. This role requires a deep understanding of system administration, scripting, automation, and networking.

Please note that this role requires attending our Bangalore office (Global Technology Park) twice per week.

What will you do?

  • Proficiency: Install, configure, and maintain Linux & Mac-based servers and workstations.
  • Performance Optimization: Identify performance issue/ bottlenecks on a high performing / high availability SAAS environment.
  • Automation & Scripting: Develop scripts (Bash, Python, Ansible, etc.) to automate system administration tasks.
  • Troubleshooting & Support: Diagnose and resolve system, application, and network issues in a timely manner.
  • Collaboration: Work with cross-functional teams to support IT infrastructure needs and DevOps processes.
  • Documentation: Maintain accurate documentation of configurations, processes, and troubleshooting guides.

What skills or knowledge should you bring?

  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Experience: Minimum 8-10 years of experience in Linux in performance and troubleshooting & system administration.
  • Technical Expertise:
  • Strong knowledge of Linux distributions (Ubuntu, CentOS, Red Hat, Debian, etc.).
  • Experience with server virtualization (VMware, KVM, Proxmox).
  • Proficiency in shell scripting (Bash) and automation tools (Ansible, Puppet, Terraform).
  • Understanding of networking protocols (TCP/IP, DNS, DHCP, SSH, VPN).
  • Experience with cloud platforms (AWS, Azure, Google Cloud) is a plus.
  • Knowledge of containerization (Docker, Kubernetes) is a plus.
  • Soft Skills:
  • Strong problem-solving and analytical skills.
  • Ability to work independently and in a team environment.
  • Good communication and documentation skills.

Why us? 

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

  • Health Insurance
  • Industry-leading gender-neutral parental leave
  • Paid Company Holidays
  • Paid Sick Time
  • Employee stock purchase program
  • Employee assistance program
  • Gym membership 
  • Cell phone/wifi allowance
  • Numerous company-sponsored events, including regular happy hours and team-building events

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles. 

Top Skills

Bash
Linux
Python
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The Company
HQ: Mountain View, CA
2,830 Employees
On-site Workplace
Year Founded: 2013

What We Do

SentinelOne is a leading provider of autonomous security solutions for endpoint, cloud, and identity environments. Founded in 2013 by a team of cybersecurity and defense experts, SentinelOne revolutionized endpoint protection with a new, AI-powered approach. Our platform unifies prevention, detection, response, remediation, and forensics in a single, easy-to-use solution.
Our endpoint security product is designed to protect your organization's endpoints from known and unknown threats, including malware, ransomware, and APTs. It uses artificial intelligence to continuously learn and adapt to new threats, providing real-time protection and automated response capabilities.

SentinelOne's approach to security is designed to help organizations secure their assets with speed and simplicity. We provide the ability to detect malicious behavior across multiple vectors, rapidly eliminate threats with fully-automated integrated response, and adapt their defenses against the most advanced cyberattacks.

We are recognized by Gartner in the Endpoint Protection Magic Quadrant as a Leader and have enterprise customers worldwide. Our customers include some of the world's largest companies in various industries such as finance, healthcare, government, and more.

At SentinelOne, we understand that cybersecurity is a constantly evolving field and that the threats facing organizations are becoming increasingly sophisticated. That's why we are committed to staying at the forefront of technology and innovation and providing our customers with the best protection against cyber threats.

We offer our customers a wide range of services, including threat hunting, incident response, and incident management. Our team of experts is available to assist you 24/7 and can help you respond to and manage cyber incidents quickly and effectively.

To learn more about our products and services, please visit our website at www.sentinelone.com or contact us to schedule a demo

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