Staff Software Engineer

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Staff Software Engineer - Core Platform

Why We Have This Role

• Qualtrics is seeking a Staff Software Engineer to help build our next gen text analytics services
• Our mission is to engineer advanced natural language understanding solutions that illuminate the thoughts and feelings of customers and employees
• We want to further the capabilities we already have to help customers understand unstructured data at scale, leveraging gen AI.
• We are looking to develop protocols understanding customers at scale
• We want to create a world where every voice is understood

How You’ll Find Success

• Our team is on the cutting edge of Qualtrics’ new AI offerings. 
• You’ll be working in a fast paced environment, and will be expected to participate in requirements gathering, design and architecture discussions, full stack development, and code reviews. 
• You will need to take ownership of your feature and drive its development and delivery. Your week to week will also involve operational excellence and quality improvements. 
• We also expect our staff contributors to be excellent communicators, who influence the technical direction of the team and mentor junior engineers who work alongside them. 
• With a strong sense of ownership, and with curiosity to always try to find a better way, you will find success on this team and in Qualtrics.

How You’ll Grow

• You will work on high impact projects, leveraging LLMs and other AI capabilities.
• You will work across a breadth of technologies, touching all levels of the stack from Kubernetes, NodeJS services, React frontends, Postgres databases and more.
• You will participate in design and architecture discussions with your peers, gaining insight from their experiences. 

Things You’ll Do

• Develop scalable, robust and performant front end and back end services to expand our text analytics capabilities.
• Own the entire lifecycle of the feature you are working on, from ideation to development to delivery, working closely with product managers, user experience designers, and other engineers.
• Drive new innovation by working closely with our Core ML and Applied Science engineering teams to bring cutting edge ML and LLM capabilities into our feature space.
• Teach and mentor other engineers on the team, participate in design discussions, and establish and maintain best practices through code reviews

What We’re Looking For On Your Resume

• 8+ years of relevant experience.
• Familiarity with backend development in languages like Java, Javascript/Typescript, C#, Python, GoLang
• Full stack development experience, with skills such as expertise in Javascript/Typescript, ReactJS, NodeJS
• Familiarity with different database technologies across SQL and NoSQL options, such as PostgreSQL or MongoDB.
• Familiarity with cloud based development on platforms such as AWS.
• Experience with professional software engineering practices such as unit testing, code reviews, writing design documents.
• Bachelor’s degree in Computer Science or related field, or suitable industry experience.

What You Should Know About This Team

• Topics Core Platform team and the Enrichment organization more broadly is responsible for developing the foundational services and platforms needed to provide deep, feature-rich text analytics capabilities to our customers. 
• We have exciting new features and projects which are exploring how we can leverage AI and ML to improve our customer experience in using our systems, and improve how we provide value to our users. 
• We are looking for an engineer who is passionate about working with stakeholders to identify and solve problems, who works well with others across disciplines, and can empathize with our customers' needs.

Our Team’s Favorite Perks and Benefits

• Qualtrics Annual Experience Bonus ($1,800) can be used for an experience of your choosing: concerts, vacation, event tickets, etc.
• Global Wellness Benefit ($1,200) reimburses employees to stay on top of their health and wellness
• Quarterly team offsite team building events
• Great standard benefits package (medical, dental, vision, life insurance, 401k, etc)
• Snacks, drinks, and free lunches in our office

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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