Staff Product Manager

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally.  

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference. 

What you’ll do:

The Staff Product Manager does more than just “gather requirements from stakeholders.” You will develop products that define the future of our relationship with our customers. We work with data science teams, engineers, analysts, business teams, and marketers to solve some of the most complex, emotionally fraught problems consumers will ever face in their lives. We take the insights we’ve gained about our customers and their needs, how they shop for healthcare, and shape product strategy and invent new products. We are always asking ourselves where we might be losing, confusing, or distressing our customers, and what we can do to fix that. It’s a fun and absorbing challenge. 

• Work closely with customers, partners, engineering, data science and leadership to define the product strategy and roadmap for an AI-First SaaS CRM solution to positively impact customer success.
• Drive solutions across the organization to deliver on key initiatives, taking ownership of key products through every stage of the life cycle, including idea generation, testing, deployment and measurements.
• Partner with product, engineering, UX research/design colleagues to identify and resolve platform dependencies, collaborating closely with engineering owners and architects to understand and contribute to architecture and design.
• Work with business stakeholders and development colleagues to define product requirements and write detailed user stories, handling the product backlog and prioritization.
• Champion and create buy-in for the product vision with key internal/external stakeholders and partners
• Ensure success of the team’s scrum process as product owner, owning the product backlog, grooming, prioritization, taking part in sprint planning, daily stand-ups, reviews, demos, retrospectives and other ceremonies.
• Optimize product development processes to deliver projects on time, in scope, and on budget, increasing the rate of innovation, and magnifying the team’s impact across business units, including partner channels.
• Communicate product status, metrics, goals and performance clearly to internal stakeholders throughout the organization, including impacted teams (internal and external) across geographic locations.
• Help define market research and competitive analysis, using best benchmarking for new products, functions, and features
• Bring evidence based decision making in your communication, using both quantitative and qualitative feedback to prioritize and explain why for product decisions.
• Understand business objectives and existing solutions and influence product strategy and roadmap with new ideas that serve customers and eHealth.
• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

Who you are:

• You have a passion for a great customer experience
• You posess exceptional communication and leadership skills
• You have solid technical abilities and deep experience gathering, analyzing, and maintaining applicable data to inform and drive your decision making
• You have a proven track record for delivering successful products to market on-time and on-budget
• You want to make a difference in a marketplace that is the focus of the nation’s attention
• You have a grounding ideas on what makes for optimal user experience and can influence the design team to build delightful user experiences.

Primary Qualifications:

• BS/MS degree in Computer Science/Engineering or related discipline

• 10+ years related experience as a product manager

• Experience in SaaS (software as a service) & CRM

• Experience in building AI powered enterprise solutions

• Experience as a product owner in Scrum and Kanban frameworks.

• Ability to work collaboratively, lead teams by influence to execute on deadline in an ambiguous environment, pitch in on whatever needs doing to get the job done.

• Excellent communication skills, oral and written, and the ability to communicate the product vision, roadmap, backlog priorities and trade-offs, adapting messages to the audience, technical and non-technical.

• Proficiency in tools such as Atlassian, Jira etc.

• Experience in health care or insurance or another marketplace industry solutions a plus  

About The Team:

The Product team has decades of experience, with teammates from a range of leading companies such as Google, Amazon, Apple, Disney, IAC, and more.

• demands empathy for our customers
• is excited by the business mission of the company
• runs on collaboration with other disciplines and business partnerships
• requires you to come up with ideas on your own
• has strong and opinionated leadership pushing us to evolve
• supports PMs in having long and passionate careers
• recognizes the need to have a balanced life that includes family, friends, health and wellness
• demands authenticity and trustworthiness and respect
• seeks to humanize technology in a challenging product category

Location:

This role is 100% remote, however the primary work hours are later PST as this person will work closely with teams in China.

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