Staff Product Manager- Conversational Messaging

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

This brand-new team has plenty of opportunities to think outside the box. The engineering team is composed of new Invocans and Invocans from other teams. This team will focus on conversational messaging. 

About the Role:

As the Staff Product Manager for the Conversational Messaging engineering team at Invoca, you will be at the forefront of shaping and executing our product vision for revenue execution use cases across SMS & webchat communication channels. You will work closely with cross-functional teams to leverage digital and conversational data to provide consumers with a next generation conversational AI experience, optimizing for lead conversion and customer experience. Your professional background will be pivotal in ensuring that our multi-channel (Phone, SMS, Webchat) AI product strategy aligns with our business objectives and ever-changing customer needs. You will report to the SVP of Product Management as an individual contributor and play a key role on the product development team leading a new product area and fostering a culture of innovation and collaboration.

You Will:

You will partner with a newly forming team of engineers focusing on asynchronous - SMS, Webchat - communication channel use cases within Invoca’s revenue execution product strategy. You will ensure that our product priorities and investments deliver maximum impact for our customers and internal stakeholders to expand our industry leadership and platform capabilities. 

As a Staff Product Manager, you'll engage in full-lifecycle product management, crafting and executing Invoca’s strategy for addressing customer acquisition use cases across a variety of communication channels. You'll be working closely on, and with, small scrum teams in an agile environment to break-down requirements, create and prioritize stories and features executing this conversational messaging strategy. You will help define a product vision and blueprint by informing the roadmap with new ideas to improve existing functionality, introduce new features and open up new market and revenue opportunities.

Integrating a mindset that balances long-term thinking with short-term execution, you will collaborate with our product development and go-to-market teams to:

• Define and implement the company’s conversational messaging strategy, focusing on initial use cases that can be brought to market quickly and in alignment with Invoca’s long-term goals
• Collaborate with the Data Scient team to further our use of AI in offering customer-centric solutions
• Ensure that conversational messaging solutions comply with relevant regulations and standards (e.g., GDPR, CCPA); including SMS & Webchat-specific compliance requirements
• Develop and execute a roadmap that leverages SMS & Webchat best practices and innovative AI capabilities across communication channels
• Facilitate cross-team alignment on value-based use case expectations and act as the tie-breaker for the product with a collaborative agile scrum team, managing the product throughout Invoca’s software development lifecycle.
• Work closely with engineering, product operations, marketing, sales, and customer success teams to gather requirements and plan releases that address business needs
• Work closely with our UX Designers, Marketing, and Customer Success teams to integrate usability studies, market analysis, and customer research into product requirements to ensure products meet customer needs and exceed customer expectations
• Track and analyze the performance of conversational messaging releases using metrics and customer feedback to drive continuous improvement
• Stay up-to-date with industry trends, competitors, emerging technologies, and best practices related to conversational messaging & conversational AI
• Evaluate new tools and technologies to enhance our conversational messaging product offerings

You will do all this by striking the right balance between an agile, start-up environment (speed and flexibility) and the processes necessary as companies grow and scale (process and rigor).

You Have:

• 7+ years of experience in product management, including experience with B2B SaaS and enterprise customer focus
• At least 1+ year of experience leading a product for conversational messaging - SMS and Webchat - including creating strategy, pricing & packaging, large marketing initiatives, shipping products, measuring outcomes, and reporting on performance
• Deep understanding of SMS & Webchat best practices, including the latest innovations in conversational AI / AI agent capabilities 
• Experience crafting, owning, and driving a roadmap that spans multiple product development scrum teams
• Experience with vendor/partner strategy & management
• Experience working with go-to-market teams as a product owner for large company releases - crafting & delivering enablement materials, coordinating pricing & packaging, speaking at live events
• Excellent analytical, problem-solving, and decision-making skills
• Strong ability to translate complex concepts into actionable strategies and solutions
• Proven experience leading cross-functional teams and managing stakeholder relationships effectively - ideally at multi-product companies
• Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively
• Well-versed in agile methodologies and tools and experience working in an agile/scrum environment
• Demonstrated skills in gathering detailed requirements, identifying elegant solutions to complex problems, organizing resources, and scheduling risk management
• Ability to thrive in a fast-paced environment where continuous improvement and innovation is key
• Strong technical aptitude, business sense, product common sense, and curiosity combined with an authentic love for products, people, and innovation

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off - Invoca encourages work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options, so you can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
• Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - Salary Range $130,000-$170,000 / plus bonus potential

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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