The Staff Data Analyst - Marketing will be responsible for providing advanced analytical expertise to the marketing team. In this role, you will manage complex marketing data, perform statistical analysis, and collaborate closely with cross-functional teams to help optimize marketing strategies and improve business performance. Your work will directly influence marketing campaign effectiveness, customer behaviour analysis, and strategic decision-making, ensuring that we are maximizing the ROI across all marketing investments. This role is open to applicants located in Toronto, Vancouver or remote throughout Canada and the United States. In this role, you will report to the Senior Manager, Analytics.
WHAT YOU’LL DO:
- Lead Marketing Analytics Initiatives: Manage key cross-functional analytics projects related to campaign performance, customer engagement, and marketing ROI. Use advanced statistical methods and data visualization tools (e.g., Tableau, Power BI) to deliver actionable insights and help optimize marketing strategies.
- Campaign Performance and KPI Analysis: Analyze key marketing KPIs, such as conversion rates, customer lifetime value, cost per acquisition, and return on marketing investment (ROMI). Use predictive analytics and data modeling techniques to recommend improvements in targeting, messaging, and campaign budget allocation.
- Collaborate on Marketing Attribution: Work with the marketing team to develop and refine multi-touch attribution models, ensuring the team accurately measures the impact of different marketing channels (e.g., email, social media, paid search) on customer journeys and sales. Provide insights to help refine marketing strategies based on attribution results.
- Customer Segmentation and Personalization: Analyze customer data to create detailed segments based on demographics, behavior, and purchase history. Work with marketing teams to implement personalized marketing strategies that improve engagement and conversion through targeted approaches.
- A/B Testing and Experimentation: Lead A/B tests and experiments to evaluate the effectiveness of new marketing tactics, product features, or customer engagement strategies. Provide actionable recommendations based on statistical analysis to refine and optimize marketing campaigns.
- Forecasting and Trend Analysis: Utilize statistical models and machine learning algorithms to forecast trends in customer behavior and campaign performance, allowing for proactive adjustments to marketing strategies that maximize ROI.
- Mentor Data Analysts within the team through hands-on coaching and training to elevate their skills and impact.
WHAT YOU’LL NEED:
- Extensive relevant experience within a fast-paced business environment, with specialized experience in marketing data and customer segments.
- Advanced Analytics & Statistical Methods: Ability to apply advanced statistical analysis, regression models, and predictive analytics to marketing data.
- Data Visualization & Reporting: Strong ability to use visualization tools to translate complex data into clear, actionable insights.
- Customer Behaviour Analysis: Experience analyzing and understanding how customers engage with marketing campaigns, using this insight to optimize marketing efforts.
- Segmentation & Personalization: Ability to create and analyze customer segments to develop personalized marketing strategies that drive engagement and conversion.
- Campaign Analysis & Optimization: Deep knowledge of how to track, evaluate, and optimize the effectiveness of marketing campaigns based on performance data.
- Marketing Attribution: Expertise in attribution modeling, including multi-touch attribution, and the ability to apply insights to improve the effectiveness of marketing channels.
- SQL: Expertise in writing complex SQL queries to extract and manipulate marketing data from relational databases.
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-EM
Canada Pay Range For This Role
$100,700—$141,100 CAD
US Pay Range For This Role
$130,000—$156,000 USD
Top Skills
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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