StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
About the Opportunity:
The Consumer Experience (CX) org at StubHub is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. We're in search of a content design leader who can approach design through the lens of language – ensuring clarity, consistency, and user empathy throughout our product, fostering strong connections with our fans worldwide.
As the Staff Content Designer for Consumer Experience, you’ll lead the transformation of StubHub’s proactive communication across email, push notifications, and in-product messaging. You’ll collaborate closely with product, engineering, and design partners to identify key opportunities, shape campaign narratives, and deliver clear, compelling content that connects with fans and drives business impact. This is a hands-on role for a strategic builder who thrives at multiple altitudes—sparking a bold new approach to fan engagement one moment and finessing the details of an on-sale campaign the next.
If you're passionate about creating world-class user experiences for the exciting world of events, we would love to hear from you.
This is a hybrid work opportunity located in New York, NY or Los Angeles, CA. We have a 3-day in-office and 2-day remote schedule.
What You'll Do
- Lead with insight—connect market trends, audience behavior, and business objectives to shape strategic opportunities that elevate our content’s impact and guide the team’s direction.
- Partner closely with product, design, and engineering leads to translate strategy into action––defining target audiences and success metrics, and iterating on campaign approaches to drive reach and engagement.
- Craft compelling copy across email, push, and in-product touchpoints—balancing quality with speed. Continuously optimize through testing and iteration.
- Establish broader content standards, such as tone & voice, style guides, and design systems, to improve content quality at scale.
- Partner with key stakeholders across the company such as communications, business development, paid marketing, and legal to ensure a cohesive narrative and messaging strategy.
- Coach and guide other designers to grow their skills and elevate their work.
- Stay up to date with industry and cultural trends to ensure content design resonates with fans.
What You've Done
- 10+ years of experience in content design, UX writing, or content strategy—ideally within a product development environment.
- A portfolio demonstrating breadth and proven writing experience in consumer-facing marketing campaigns and product experiences.
- A proven track record of launching product experiences that drive business results. You influence beyond copy—shaping prioritization, defining goals, and using experimentation to learn and iterate.
- Exceptional writing, editing, and storytelling skills, with strong attention to detail.
- Thrive in a fast-paced, iterative product development process.
- Experience in leveraging AI to scale high-quality content is highly desirable.
Mindset that excels at StubHub
- A strong desire to learn and grow with the company
- A team-first mindset that prioritizes the success of the company
- Resilience and adaptability in response to changes and challenges
- Proactivity in solving problems and identifying opportunities to improve
What We Offer
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
- Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
- Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Salary Range
$170,000—$240,000 USD
About Us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents: California Job Applicant Privacy Notice found here
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
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