Search the 17 jobs at StubHub

The GCS Legal Specialist engages in cross-functional meetings to address complex customer legal claims, ensuring effective communication between customer service and legal teams. Responsibilities include conducting investigations, documenting findings, managing legal notices, and assessing risks related to brand reputation.

The VIP Relations Specialist at StubHub is responsible for delivering exceptional customer service to high-value accounts, ensuring seamless transactions and resolving issues promptly. This role involves proactive customer engagement, meticulous documentation, and collaboration with various departments to enhance service processes and improve customer experience.

The GCS Training Coordinator is responsible for managing training programs, scheduling sessions, onboarding new hires, and providing administrative support to trainers. This role requires strong organizational skills, effective communication, and data analysis to track training performance and ensure a seamless training experience for employees.

The View From Seat Quality Assurance Associate at StubHub is responsible for quality control of view from seat imagery, ensuring accuracy and high performance on the website. This role involves research, checking 3D model imagery, vendor communication, and troubleshooting issues, while collaborating with various departments.

The People Experience Coordinator is responsible for providing overall support to the People Experience Team, ensuring a high level of customer satisfaction, and overseeing various HR functions from onboarding to special projects. This role involves employee relations support, administration tasks, HRIS maintenance, HRBP support, and operations support. The ideal candidate will have a degree in HR or related field, at least 1 year of experience in HR/Operations, strong communication and organizational skills, and the ability to work in a global team environment.

The Senior People Experience Partner (HRBP) at StubHub will collaborate with senior leadership to craft HR strategies, lead talent management initiatives, provide expert guidance on employee relations, champion employee engagement and wellbeing, lead organizational development projects, analyze HR metrics, ensure compliance, and advocate for best practices.

In this role, the Senior Outsource Account Manager is responsible for managing global outsource operations and ensuring a high-quality customer service experience for StubHub customers. The role involves developing and executing strategies for effective outsource partner management, overseeing contract management, monitoring partner compliance, and driving continuous improvement in outsource operations.

Oversee day-to-day operations of the customer service department to ensure high levels of service delivery and customer satisfaction. Lead and develop a team of Customer Service Supervisors, implement strategies for performance optimization, collaborate with cross-functional teams, analyze data to improve customer experience, manage team performance, provide feedback for professional development, handle complex customer inquiries, and ensure compliance with company policies and regulations. Present departmental performance updates to senior management and act as a culture ambassador for the company.

The Global Customer Service Senior Manager is responsible for overseeing the strategic direction and day-to-day operations of the customer service department, leading a team of managers and supervisors to deliver exceptional service and drive performance results. Success in this role requires a strategic mindset, strong leadership abilities, and a passion for exceeding customer expectations. The ideal candidate will have a proven track record of driving results in a fast-paced, dynamic environment.

StubHub is seeking an Operations Manager to lead the Fulfilment Operations team in delivering live event tickets seamlessly. Responsibilities include managing a team, implementing training programs, tracking metrics, designing workflows, and interfacing with stakeholders. The ideal candidate has 2+ years of managerial experience, strong people management skills, and proficiency in Excel and SQL.

As a Marketplace Investigations Supervisor at StubHub, you will manage a team of fraud analysts, oversee investigations for potential fraud, waste, and abuse, and contribute to the safety of the marketplace. This role requires strong analytical skills, people management experience, and the ability to devise and implement new strategies for the team.

The GCS Reporting Specialist will play a crucial role in ensuring operational efficiency within our Global Customer Service organization by building and maintaining dashboards, tracking KPIs, providing insights, and conducting data analysis.

As a GCS Project Manager at StubHub, you will be responsible for leading and managing projects that drive business initiatives in the Global Customer Service organization. This role involves creating project plans, leading project meetings, keeping stakeholders informed, identifying risks and issues, managing project documentation, and executing change management plans.

Lead and support the customer service team in exceeding performance targets and delivering exceptional service to customers. Responsible for overseeing daily operations, ensuring quality standards, and driving operational excellence. Requires strong leadership skills and effective communication abilities.

The Workplace Experience & Facilities Operations Specialist at StubHub is responsible for delivering world-class hospitality and service, ensuring office cleanliness and functionality, managing facilities requests, coordinating with vendors and property management, and organizing employee events to promote community and collaboration. This full-time role requires occasional weekend and evening hours and on-site work 5 days per week.

The GCS Incident Response Sr. Supervisor at StubHub is responsible for leading a team of Incident Response Coordinators to ensure efficient operations and resolving issues effectively. The role involves providing hands-on support, analyzing performance trends, identifying improvement opportunities, and collaborating with cross-functional partners to facilitate issue resolution.

As a Customer Service Representative at StubHub, you will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently. This role requires excellent communication skills, proactive mindset, and a passion for delivering results in a fast-paced environment.