At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? #LI-Hybrid #LI-RB1
We are looking for a SRE automation and platform support to provide enterprise-level assistance to our customers.
You'll be responsible for rapidly understanding unfamiliar, internal applications, then improving their reliability and efficiency through automation, robust monitoring, proactive issue resolution, and suggesting key enhancements.
You must have good technical knowledge and be able to communicate effectively
What you will be doing:
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Identify and eliminate toil through automation and process improvements
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Collaborate with development teams to ensure that new features are designed for reliability and operability
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Monitor infrastructure using SRE tools and build monitoring alerts and incident response processes.
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Provide technical support activities for a software production processing environment.
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Install, maintain, upgrade java weblogic and support application/source code and its components and subsystems, including third-party software.
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Analyze and resolve incidents, problems, or known errors related to failures in application and supporting software components.
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Offer technical assistance to programming staff in the analysis of application software amendments, performance, and resource consumption.
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Create and maintain comprehensive documentation related to the support of application software.
What you bring:
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Experience: + 6 years of experience in Application Support and Production Support.
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Proficiency in Unix, SQL, Oracle , Unix Shell scripting, Python, Ansible, java ,WebLogic, Automation.
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AWS Experience
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knowledge in Terraform is advantageous ( To build AWS infrastructure)
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Knowledge of support and monitoring tools like Splunk and Dynatrace.
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Experience in troubleshooting, incident triaging, log analysis, and ensuring platform stability.
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Familiarity with Incident and Change Management processes.
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Experience in troubleshooting LINUX application-related issues/Understanding of Cron or Batch job processes.
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Awareness of the financial services industry
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Excellent English communication skills with a customer-oriented attitude.
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Working as part of an On-Call rota.
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US Shift
What we offer you:
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An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….
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Attractive range of benefits including private medical cover, dental cover, and travel insurance.
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Continuous development through our diversified training across core financial, sales and FIS solutions.
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A modern, international work environment and a dedicated and motivated, supportive team.
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A broad range of professional development possibilities, resources and opportunities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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What We Do
FIS is a leading provider of technology solutions for financial institutions and businesses of all sizes and across any industry, globally. We enable the movement of commerce by unlocking the financial technology that powers the world’s economy. Our employees are dedicated to advancing the way the world pays, banks and invests through our trusted innovation, proven performance and flexible architecture. We help our clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers. Headquartered in Jacksonville, Florida, FIS ranks #241 on the 2021 Fortune 500 and is a member of Standard & Poor’s 500® Index. To learn more, visit www.fisglobal.com. Follow FIS on Facebook, LinkedIn and Twitter (@FISGlobal).
Why Work With Us
The world of fintech is changing fast. Our core values and behaviors give us the power to have a positive
impact on the world we share. We work together, connecting to achieve outcomes with speed. We are inclusive and embrace our diverse strengths. We make things happen and celebrate together
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