The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleThis opportunity is within the Customer Success and Training (CS&T) department and plays a vital role in improving customer satisfaction. The successful candidate will be providing a high level of technical support and training to internal and external customers and has a passion for driving adoption and usage of AspenTech solutions and enhance work practices.
This is a career with opportunity for growth and development in a cutting-edge process optimization technology company. Prior experience with Process Control is mandatory.
Your Impact
- Troubleshoot & resolve issues with using AspenTech’s proprietary software.
- Communicate with customers through phone, chat, web-conferencing, email and in-person.
- Own escalation of all assigned customer issues and drive holistic resolution cross-functionally within AspenTech.
- Deliver high-quality, technical hand-on interactive training to the customer.
- Review, update and create technical training content for new releases and new applications in the industry.
- Author, review and approve technical white papers for publication to AspenTech’s web knowledgebase.
- Contribute towards AspenTech’s pre-release beta software testing program to drive improved product quality.
- Conduct pre-sales consultations to identify prospects’ business problems and articulate AspenTech’s products as solution.
- Mentor and coach junior staff.
What You'll Need
-
Bachelor’s degree in Chemical Engineering.
-
Prior experience with Advanced Process Controller is a mandatory.
-
Hands-on problem- solving skills with a drive to deliver quality work.
-
Excellent communication, interpersonal and customer relationship skills.
-
Be able to work well in diverse teams composed of people with varied backgrounds.
-
Demonstrated ability to convey complex information in a clear and concise manner.
-
English language proficiency is mandatory (additional language skills would be beneficial).
-
Ability to travel internationally.
Top Skills
What We Do
AspenTech is a global leader in asset optimization software helping the world’s leading industrial companies run their operations more safely, efficiently and reliably – enabling innovation while reducing waste and impact on the environment. AspenTech software accelerates and maximizes value gained from digital transformation initiatives with a holistic approach to the asset lifecycle and supply chain.
By introducing effective AI modeling to traditional principles of process engineering, AspenTech delivers a faster and more accurate analysis of efficiency and performance boundaries. The real-time data and actionable insights delivered by our software help customers push the boundaries of what’s possible.
