- Understand and meet the customers’ needs
- Build long term relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-concentric attitude.
- Product presentation and introduction to help sales team achieving sales
- Participate actively in providing local contribution to the global key accounts
- Timely feedback to management about the customer visit and supporting sales to do technical clarification to customer
- Work as a contact window between sales and factory to secure smooth implementation of sales projects
- Prepare comments & deviation according to customer specification for sales projects
- Smart selling and conducting training & technical communication to customer to increase customer satisfaction
- Be a team player, involving others to achieve sales growth & customer satisfaction
- Analyze customer data to measure customer health and proactively define corrective action plan when needed
- Drive customer outcomes, product adoption and customer experience to secure renewals
- Manage account escalations and find the right action plan to avoid any major customer issue(s)
- Ensure positive loop and continuous communication between sales, customer success and product
Qualifications and skills
- Bachelor degree in Automobile Industry or Mechanical Engineering, or equivalent experience
- 3-5 years minimum experiences as Sales or Customer services in Automobile industry
- Understanding and knowledge of the technologies related with Company Automobile Products will be a plus.
- Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving and planning
- Willing and able to address escalated client issues with speed and urgency
- Cooperative and team-oriented personality with high motivation
- Fluent in English
- Accept business trip
What We Do
A2MAC1 is the world leading provider of competitive technical benchmarking solutions across the automotive industry and beyond. It is a pioneer in the analysis and transformation of data into value, and a source of mission-critical insights into the market. With over 600 employees worldwide (Austria, Canada, China, France, Germany, India, Japan, Korea, Mexico, Thailand, Turkey, the United Kingdom, and the United States), the group’s offering is used daily by nearly 650,000 professionals from the entire automotive value chain and beyond (transportation, agriculture, appliances, etc.) for 25 years.
Its unique, easy-to-use, 3D proprietary technology platform helps manufacturers optimize the design and materials of their products throughout their life cycle, with a constant focus on innovation and cost and value optimization.
