Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
The Senior TA Operations Program Manager will play a pivotal role in driving the success of our Cedar Talent Acquisition team. This individual will lead the development, optimization, and implementation of scalable recruiting programs based on data-driven insights, process excellence, and change management expertise.
By building strong partnerships across teams and leveraging a variety of TA metrics, you will ensure our hiring practices are efficient, equitable, and aligned with company objectives.
ResponsibilitiesProgram Design and Execution
- Develop, manage, and enhance TA programs, including but not limited to candidate experience, employer branding, interview processes, headcount management, and recruiter enablement.
- Partner with Recruiting, People Business Partners (PBP’s), and business leaders to identify operational gaps and implement solutions that improve recruiting productivity, efficiency and effectiveness.
- Lead cross-functional initiatives to streamline workflows and ensure program adoption across teams.
Change Management
- Develop and execute change management strategies to drive adoption of new processes, tools, and systems across the Talent Acquisition team and broader organization.
- Serve as a key communicator and trainer, ensuring stakeholders understand and embrace program objectives and updates.
- Proactively identify and address resistance, frustration, and potential false starts, iterating on change management solutions to ensure successful adoption.
Data-Driven Decision Making
- Create, monitor and maintain dashboards (via Gem, Greenhouse, or custom) and reporting frameworks to track recruitment metrics, including candidate experience, time-to-fill, pipeline health, quality of hire, and more.
- Analyze data to identify trends, risks, and opportunities, providing actionable recommendations to leadership.
- Build models and forecasts to anticipate future hiring needs and operational demands.
Systems and Tools Optimization
- Partner with recruiting leaders, People leaders and IT teams to evaluate, implement, and optimize Cedar TA tooling. This could include Applicant Tracking Systems (ATS), CRM’s, interview scheduling tools, sourcing tools, transcription tools, and other TA technologies.
- Ensure seamless integration of recruiting tools with other HR and business systems to improve data accuracy and user experience.
- Regularly audit systems to maintain data hygiene and improve system usability.
Collaboration and Stakeholder Management
- With support of recruiting Leaders, act as a key liaison between the Talent Acquisition team and partners such as Finance, HR, and hiring managers to align recruiting programs with broader organizational goals.
- Champion a culture of operational excellence and collaboration, serving as a trusted advisor to recruiting leaders.
- Foster relationships with external vendors and partners as needed for program success.
Required Skills and Experience
- 5+ years of experience in Talent Acquisition Operations, preferably in a high-growth tech environment.
- Proven expertise in creating, implementing, and optimizing data-driven recruiting programs.
- Strong analytical skills with the ability to translate data into actionable insights and recommendations.
- Experience with Applicant Tracking Systems (e.g., ideally Greenhouse, Lever, or Ashby) and other recruiting technologies (e.g., ideally CRM and data visualization tools such as Gem, sourcing tools).
- Demonstrated success in leading change management efforts, including planning, communication, and stakeholder engagement.
- Exceptional project management skills with the ability to manage multiple initiatives simultaneously.
Compensation Range and Benefits
- Salary/Hourly Rate Range*: $170,000 - $200,000
- This role is equity eligible
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
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What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 30 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
What the Team is Saying
What We Do
With an innovative platform that connects providers and payers, Cedar empowers healthcare consumers with a personalized journey from appointment confirmation to payment—all powered by data science and interactive design. We're solving the biggest problems in healthcare, and we'd love your help. Explore our page to learn why we're a great place to work.
Why Work With Us
At Cedar, you’ll work with a smart, talented team, devoted to solving a problem that impacts millions of consumers annually. We offer competitive pay, great healthcare, stock options, unlimited PTO, daily lunch and snacks, wellness offerings, and more—plus the exciting opportunity to join a high-growth company.
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Cedar Teams
Cedar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Cedar has adopted a hybrid work model that enables all Cedarians to work in a way that best serves them and their work at Cedar.
