Overview:
Provides support for network and server infrastructure within the HKS environment and produces & maintains technical documentation of the overall infrastructure ecosystem. Possesses and applies a broad knowledge of advanced networking and server maintenance and hygiene activities to complete assignments with integrity, creativity and strong analytical skills in collaboration with team. Maintains a strong work ethic with a proactive approach to problem solving and issue resolution.
Responsibilities:
- Engineers, implements and provides support for advanced network configurations and server deployments, including hosting infrastructure
- Proposes, designs and deploys on-premises and cloud solutions based on business requirements
- Develops and implements comprehensive monitoring solutions, and proactively identifies and remediates found issues
- Manages and applies firmware and other software patches to hardware and software, as needed
- Ensures reliable backup and recovery from circuit and hardware failures
- Participates in the design and execution of disaster recovery plan and testing
- Completes root cause analysis investigations, and develops comprehensive RCA reports
- Recommends and implements improvements to RCA processes and procedures while mentoring junior team members in incident handling techniques
- Manages the development, implementation, and maintenance of infrastructure documentation, including policies, standards, procedures, and guidelines
- Ensures documentation is aligned with industry best practices, organizational needs, and provides guidance and training to other team members on infrastructure documentation standards
- Manages the creation of executive-level infrastructure reports, providing strategic insights and recommendations to senior management
- Leads the development and maintenance of infrastructure dashboards and metrics to track key performance indicators (KPIs) and ensures that infrastructure reporting is accurate, timely, and relevant to the needs of the audience
- Provides guidance and advice to other IT teams on infrastructure architecture, design, and implementation
- Provides after-hours support upon request by management on as-needed basis
- Performs other duties assigned by leadership
- Continuously learn and develop skills and knowledge and embraces a culture of continuous service improvement and service excellence
- Stays current on industry trends
Qualifications:
- B.A./B.S. degree in Computer Science or related field, or an equivalent combination of education and experience
- Typically with 6+ years of experience supporting enterprise networks LAN/WAN architecture, with 5+ years of experience supporting enterprise hosting solutions with a mixture of on-premise and cloud
- Cisco or Windows Certified in Cisco CCNA, CCNP, CCIE or Windows MCSA
- Advanced competency with cloud native services, Azure cloud services preferred
- Advanced competency in Microsoft Server, Office 365 administration
- Advanced competency with complex inter-office networking and SD-WN
- Experience with the following solutions preferred (VMware, Cisco UCS, Citrix DaaS, Cisco networking, Silverpeak, Palo Alto)
- Experience in MS Office Suite, including Excel, Outlook and Word
- Strong technical project leadership skills
- Ability to work on multiple projects at the same time
- Ability to effectively meet deadlines at expected quality
- Proven track record of unprompted consistent improvement
- Strong customer service, interpersonal skills and the ability to interact with all levels of staff
- Strong work ethic and eagerness to produce high quality, accurate results
- Ability to hold sensitive information with a high level of confidentiality and integrity
- Ability to communicate and present ideas in a clear, concise and professional manner both verbally and in writing
- Ability to proactively problem solve and apply innovative solutions
- Ability to work and collaborate in a team environment, and ability to work independently and prioritize work
- Ability to work on multiple projects at the same time
- Ability to effectively meet deadlines at expected quality
- Travel may be required
If you currently work for HKS, please submit your application via the Internal Careers Portal.
HKS is an EEO/AA Employer: M/F/Disabled/Veteran
Top Skills
What We Do
We are a design firm of more than 1,400 architects, interior designers, urban designers, scientists, artists, anthropologists and more. We work together across industries and across the globe to create places that delight, heal and stimulate peak performance.
We nurture a culture of extraordinary people with curious and creative minds who are passionate about delivering elegant solutions. We also have a dedicated research team devoted to discovering processes and ideas that improve outcomes for everyone.
In everything we do, we're mindful of the fragility of all life and of the planet.
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