Team Lead, Business Portfolio Manager

About the Role:

Grade Level (for internal use):

11

The Team:

This leadership position entails overseeing a team of six Business Portfolio Managers who support more than 60 Commercial Managers, five senior directors, and nine team lead. The team collaborates closely with various supporting functions to assist Commercial Managers in contract creation, process workflow management, renewal handling, and ensuring the successful implementation of CSM agreements within our internal Salesforce systems. Furthermore, this role involves working with colleagues globally to share best practices.

The Team Lead will play a pivotal role in managing and guiding a team of six Business Portfolio Managers, while also providing support to over 60 Commercial Managers across the organization. This position will involve collaborating with key stakeholders and departments to enhance efficiencies and streamline processes. The Team Lead will prioritize improving the customer experience by ensuring the accurate and timely processing of contracts, identifying and eliminating workflow bottlenecks, and facilitating the implementation of renewals, add-on sales, and CSM conversions. Additionally, the Team Lead will oversee pipeline management, document creation, and drive global strategic projects aimed at enhancing our operational effectiveness and improving how we do things.

Responsibilities and Impact:

Your commitment and contributions to your role are essential, as they directly influence efficiency improvements, improving service delivery and eliminating obstacles that will make us leaner, more agile, and better equipped to serve our customers.

• Demonstrate leadership and influencing skills in a team setting, including extended teams where members are not always direct reports.
• Be a trusted partner and strategic advisor to the commercial team to help enhance our operational effectiveness and ensure we meet our sales objectives.
• Lead and mentor a team of six BPMs, providing daily assistance to enhance their support to the commercial team. Build competency across the team by fostering a culture of continuous learning and development.
• Cultivate strong relationships with key stakeholders across commercial and supporting teams to ensure swift implementation of contracts, trials, and services changes. These teams include, among many, the Legal, Finance, Commercial Contract Support (CCS), Order Management (OM) and Collections (CFR) Departments.
• Master our processes and have full understanding of our internal policies to guide our commercial team in delivering optimal solutions, implementing best practices through collaboration, and providing thoughtful feedback for enhancements. Identify and resolve bottlenecks and areas for improvement by working strategically with stakeholders.
• Strategize with team member to innovate and improve the overall contact creation and implementation process. Focus on ways to improve customer experience through accurate and timely contract activation.
• Monitor key deals monthly to ensure pipeline accuracy aligns with targets. Follow up on delayed renewals and continuations, review month-to-date (MTD) and commission file checks, and help support and maintain overall pipeline hygiene. Review and systematically assess progress and address any discrepancies on checklist and projects. Additionally, attend CM and BPM 1:1 calls to facilitate open communication, identify areas for enhancement, and drive continuous improvement in our processes.  Follow up on open contract escalations, remove roadblocks so team can focus on their workload.
• Partner with Commercial Director’s to align on priorities, pipeline planning, and timing consistency.
• Implement best practices through feedback and collaboration with colleagues, creating seamless BPM support.
• Communicate goals clearly and monitor success regularly through Thrive check-ins.
• Create training and onboarding plans for new hires.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $95,000 to $125,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

• Willingness to approach every problem with strategic thinking and the ability to think outside the box to formulate the most effective and efficient solutions.
• Proven leadership and influencing abilities in a team environment, including the capacity to persuade and convince others, as well as to thoughtfully align with differing viewpoints, even among extended teams where members may not be direct reports.
• Expert understanding of internal processes and global policies, specifically renewal, CSM/CSM+, Salesforce, billing, contract processing, delivery, and fulfillment.
• Outstanding organizational and communication skills, both written and verbal.
• Must be able to work independently, take initiative to resolve tasks with a can-do attitude and have an analytical mindset.
• Highly proficient in systems Microsoft Office suite of products.
• Ability to prioritize and manage multiple projects/tasks while working in a fast paced, deadline driven environment.  With strong time management skill, process and results oriented.
• Experience in developing moderate to complex business reports.
• Demonstrates exceptional organizational and communication capabilities, with a proven track record in strategic project management and effective time management.
• Possesses strong analytical skills, thriving in dynamic team environments.
• Exhibits robust leadership qualities and expertise in process development, driving operational excellence and innovation.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit http://www.spglobal.com/commodity-insights.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), SLSGRP103.2 - Middle Management Tier II (EEO Job Group)