Sr Specialist, Claims & Fraud Operations (100% Remote)

Posted 2 Days Ago
Be an Early Applicant
Hiring Remotely in Austin, TX
Remote
47K-76K Annually
Mid level
Financial Services
The Role
The Sr Specialist in Claims & Fraud Operations oversees risk management, analyzes fraud activity, and enhances operational efficiency. They develop reports, conduct root cause analyses, and collaborate with various departments to ensure effective fraud prevention and risk mitigation.
Summary Generated by Built In

Sr Specialist, Claims & Fraud Operations (100% Remote)

Country: United States of America

USA Job Family Description:

Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

The Sr. Specialist, Claims & Fraud Operations is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the organization's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.  This role is responsible for supporting the operational unit through driving continuous improvement, removing barriers, building/maintaining a robust and effective reporting suite, and assisting in production.

Essential Functions/Responsibility Statements:

  • Identifies risk factors and trends of potentially fraudulent activity utilizing technical data analysis and statistical interpretation.

  • Increases operational efficiencies to streamline and simplify process flows and fraud prevention effectiveness.

  • Monitors and reviews fraud risk, unique or highly complex exceptions generated from the various fraud prevention filters and security exception files.

  • Conducts root cause analysis to identify opportunities to predict, prevent and mitigate risk within processes and performance.

  • Develops trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity.

  • Communicates significant issues to management and makes recommendations when weaknesses are identified.

  • Identifies and aggregates Op Loss data.

  • Completes data quality checks, including coordinating the resolution of data reconciliation issues.

  • Completes root cause analysis and action plan evaluation on assigned losses.

  • Assigns loss events for root cause analysis and actions plans to the LOB, as appropriate.

  • Be proactive in the development and execution of ideas, which reduce risk and improve Santander's profitability.

  • Performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.

  • Interacts regularly with Customers, Contact Center and Branches over the telephone for inbound and outbound calls.

  • Reports suspicious activity as required by the Bank Secrecy Act.

  • Receives and places calls to provide information to branches, the Member Service Center, lending departments and members on fraud, identity theft or Member Identification Program.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
Associate's Degree or equivalent work experience: (Required)
Work Experience:
3+ Years Experience in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud Prevention. (Required)
Skills and Abilities:

  • Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company.

  • Working knowledge of fraud systems such as Lexus Nexus, Targus, Tran Union TLO.

  • Solid analytical, interpretive and problem solving skills.

  • Ability to analyze diverse information and develop strategy recommendations.

  • Excellent customer service and communication skills, both verbal and written.

  • Excellent organization skills.

  • Solid ability to multi-task.

  • Solid knowledge of department computer applications and systems.

  • Proficient in MS Office Applications.

Diversity & EEO Statements:

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:

Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$46,500.00 USD

Maximum:

$76,000.00 USD

Top Skills

Fraud Systems
Lexus Nexus
Ms Office Applications
Targus
Tran Union Tlo
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The Company
HQ: Boadilla del Monte, Madrid
136,172 Employees
On-site Workplace

What We Do

Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.

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