Senior Business Producedures Consultant II, Entity Manager

Description and Requirements
The Team You Will Join
Third Party Activation and Development aligns under MetLife's Workforce Engagement and Benefits Connectivity organization. Supporting US group Business, we maintain relationships with HR Tech Firms and other contracted entities to monitor and meet KPIs, integrate products and API technology on benefits platforms, operationalize processes, and facilitate escalations to resolution.
The Opportunity
The Senior Business Process Consultant II (Entity Manager) is responsible for maintaining relationships with contracted entities, including HR Tech platforms, to drive plans for integration, implementation, and escalation resolution through project and relationship management across US Business. This is an exciting opportunity to support the growth of US group business as we strive to meet/exceed the 1B revenue goal for 2025.
Success in this role requires strong project leadership skills, advanced knowledge of business functions, and experience in the group insurance industry. The Entity Manager is responsible for the management of entity administration, including defining solutions around operational breaks, as well as overseeing those solutions to implementation. You'll collaborate closely with all business areas of MetLife in an environment where every contribution is respected, and every perspective is heard.
How You'll Help Us Build a Confident Future (Key Responsibilities)

• Responsible for the ongoing relationship management of high revenue generating Third Party Entities including but not limited to process administration reviews against established KPIs, escalation management including root cause analysis with corrective actions to solve for operational breaks, as well as identifying preventive actions and continuous improvement opportunities to drive business efficiencies.
• Support facilitation of API projects while also managing entity specific process development; evaluate and recommend improvements to processes to increase effectiveness. Ensure transparency into status.
• Review/monitor entity specific KPI's, identify risks and support tracking of key success metrics. Escalate and resolve issues, where needed and appropriate.
• Identify entity actions throughout stewardship process, drive to resolution. Partner across organization to create/manage go to market strategies.
• Evaluate opportunities: Gather appropriate data and perform analysis to recommend go-forward strategy, facilitate external meetings to gather appropriate information, oversee internal and external event set-up and logistics.
• Lead the integrations by identifying appropriate resources needed, assigning individual responsibilities, and developing schedule to ensure timely completion of projects. Hold team members accountable for delivering as committed and communicate status to all partners and leaders.
• Performs other duties as assigned or required.

What You Need to Succeed (Required Qualifications)

• 7-10 years of related work experience; broad working knowledge of supported business functions, systems, processes, and procedures
• 5+ years of experience managing strategic projects
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities
• Project management skills including problem solving, attention to detail, analytical thinking and decisiveness
• Bachelor's degree in related field, advanced degree preferred

The salary range for applicants for this position is $95,000 - $120,000 Base Salary + Annual Bonus.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$95,000 - $120,000 Base Salary + Annual Bonus