Sr. Solution Consultant, Service Provider Specialist - Mid-Market

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About This Role:
ServiceNow is looking for an experienced Pre-Sales Solution Consultant to serve as a Service Provider Specialist for mid-market customers and prospects. In this role, you will serve as a trusted advisor, helping customers design, architect, and adopt ServiceNow-powered solutions that drive their business success. Your expertise will ensure that customers achieve their goals and experience the full value of the ServiceNow platform.
You'll guide customers through the solution design process and help define solution roadmaps aligned with their strategic objectives. Success in this role will be measured by customer adoption, solution impact, and revenue growth within the Service Provider segment.
This is a mid-level individual contributor role, with commensurate expectations of performance, professionalism, integrity, and problem-solving skills.
Experience That Will Help You Stand Out:

• Previous pre-sales experience working with Service Providers, Managed Service Providers (MSPs), BPOs, SIs, and IT service organizations
• Hands-on experience with ServiceNow technologies such as Customer Service Management (CSM), Domain Separation, Technology Provider Service Management (TPSM), IT Service Management (ITSM), Service Provider Account Lifecycle Events, SPM, and Service Bridge
• Experience designing and launching Service Provider solutions for mid-market customers
• Ability to manage a complex territory, prioritize effectively, and identify high-potential customer opportunities
• ServiceNow platform development experience and familiarity with competing product suites
• Experience delivering solution roadmaps and aligning technology to business outcomes

What You Get to Do in This Role:

• Engage with Mid-Market Customers: Collaborate with Service Providers to understand their business challenges and design solutions that deliver measurable value.
• Lead Solution Design: Create and present architectures and solution roadmaps aligned with ServiceNow best practices.
• Conduct Demonstrations: Lead demonstrations of ServiceNow's platform capabilities.
• Deliver Business Value Selling: Articulate the business outcomes and ROI that customers can achieve with ServiceNow solutions.
• Provide Technical Guidance: Serve as a technical advisor throughout the sales cycle, ensuring customer success and satisfaction.
• Stay Current on ServiceNow Developments: Maintain up-to-date knowledge of ServiceNow products, releases, and industry trends.
• Create Thought Leadership Content: Develop solution briefs, case studies, and technical presentations to support customer engagements.
• Collaborate Cross-Functionally: Work with Sales, Product, and Marketing teams to support customer success and strategic account planning.
• Mentor and Share Best Practices: Contribute to knowledge-sharing initiatives, such as white papers, workshops, and technology sessions.

Qualifications
What You Need to Be Successful in This Role:

• 3+ years of Solution Consulting or Pre-Sales experience
• Bachelor's degree (Master's preferred) in Business, IT, or Communications
• ServiceNow advanced certifications (e.g., Certified Implementation Specialist, Certified Master Architect, or Certified Technical Architect) are a plus
• Working knowledge of modern web technologies and cloud computing
• Strong understanding of architectural principles for cloud platforms, including XaaS, SaaS, PaaS, and automation
• Proven track record of meeting or exceeding sales targets
• Ability to quickly understand new issues and concepts (nimble learning)
• Excellent collaboration, communication, and influence skills to navigate complex customer organizations
• Strong business acumen and understanding of the challenges faced by Service Providers and IT organizations
• Self-motivated, with a bias for action and a focus on delivering results

Why Join Us:

• Impact: Help customers transform their operations and deliver exceptional service through the power of ServiceNow.
• Collaboration: Be part of a diverse, talented, and supportive team in a growth-focused environment.
• Innovation: Work with industry-leading technology to solve real-world business challenges.
• Growth: Take advantage of professional development and career progression opportunities within a dynamic global company.

Join us and help make the world of work, work better for everyone.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $104,850 - $162,525, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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