Sr. Software Engineer - Frontend

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description
Job Title: Senior Frontend Engineer
Department & Team: Work Automation
Location: Galway

Join Genesys, the leader in cloud contact center solutions, creating exceptional customer and agent experiences across channels like phone, email, chat and social channels.

As a Senior Frontend Engineer on the Work Automation team, you will design and develop top-tier user interfaces, driving key features of our Genesys Cloud CX product roadmap using cutting-edge technologies to build solutions and collaborate in the fast Agile team.

You’ll work closely with our Product Management team on feature requirements and our UX team on transforming wireframes into efficient, scalable, and secure enterprise applications using Angular.

Why Genesys? At Genesys, you’ll thrive in a creative, inclusive, and innovative culture where diversity is celebrated. Collaborate with like-minded engineers in an agile environment, tackling technical challenges and shaping the future of cloud solutions.

Key Responsibilities:

•  Develop, test, deploy, and maintain high-quality frontend software. 

•  Collaborate with the UX team to create visually engaging interfaces. 

•  Mentor junior engineers, promoting best practices and driving team velocity. 

•  Participate in code reviews and contribute to system architecture discussions. 

•  Champion agile methodologies, design patterns, and secure coding practices. Active participation in all team meetings including Sprint planning, Daily Stand-up, Sprint review and Sprint retrospectives.

Minimum Requirements:

•  Bachelor’s degree in Computer Science or related field (Master’s is a plus). 

•  4+ years of experience in frontend development, with strong expertise in Angular. 

•  Proficiency in CI/CD pipelines (e.g., Jenkins, Bitbucket) and using REST APIs. 

•  Strong communication and collaboration skills in global, cross-functional teams. 

•  A proactive, growth mindset with adaptability to evolving technologies. 

• Good knowledge of Software Development Lifecycle (SDLC)

Our Benefits:

• Flexible work schedules and work-from-home options

• Development and career growth opportunities

• Excellent pension scheme

• Bonus scheme

• Health Insurance

• Income Protection & Life Assurance

• Family-friendly leave allowances, including paid maternity and paternity leave.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.