Position Summary
The Sr. Reliability Engineering Manager – Services will be responsible for leading the Reliability Engineering Services strategy, function and team. They will be responsible for developing strategies and operations to deliver best-in-class services (reliability consulting, remote monitoring, analytics, and on-site services) to help customers improve their Maintenance & Reliability excellence practices. This individual will be responsible for working closely with our Product Management, Engineering and Leadership teams to develop a strategy to seamlessly blend our services and platform strategies, including delivering services insights to customers via our Perceptiv platform and migrating predictive and prescriptive reliability insight into the Perceptiv Platform.
Responsibilities
- Day-to-day leadership of Reliability Engineering Services team, which includes management of global resources
- Develop and execute strategic plan to build and evolve Perceptiv Reliability Engineering Services differentiated service offerings and roadmap
- Create service offerings aligned to focused market segments, including value positioning, scope of services, collateral, and pricing
- Lead delivery of consulting, education and implementation services to our customers, overseeing resource management, project delivery and operational success metrics
- Be accountable for Services financial goals and metrics, including orders, revenue, gross margin and employee utilization
- Own operational metrics, such as time-to-value, customer satisfaction and on-time completion of projects.
- Build and scale global service operations (i.e., people, process, systems and tools) to deliver a best-in-class customer experience while building effective and efficient delivery methodologies
- Coordinate services team to successfully and safely execute customer projects for on-site services
- Contribute content and direction to MarCom for collateral generation, white papers, and videos in conjunction with related campaigns and productization of Service offering
- Collaborate with Product Management and Engineering teams to create a multi-year roadmap for migrating Reliability Engineering predictive and prescriptive analytics into the Perceptiv platform
- Serve as member of Perceptiv leadership team to support growth and maturity of this high-growth area
- Deliver strategies that are disruptive to the marketplace and uniquely differentiate Perceptiv, including creating a long-term vision and strategy for reliability services
- Act as “face of reliability services” to the company and industry for Perceptiv
- Responsibility for function that generates diagnostics and monitoring reports to end users and stakeholders as deliverables, which includes analyzed vibration and torque data with prescriptive recommended actions.
- Build slide decks about our solutions, applications, projects, products, customer success stories, strategies, and present them in person and virtually, at customer sites, internally and at trade shows.
- Lead in the creation of documents and programs concerning the Perceptiv Services solutions and their usage. This can include case studies, best practices, instruction manuals, FAQ’s, etc.
Qualifications
- Bachelor’s degree, Engineering discipline preferred. MS or MBA a plus
- 10+ years industrial manufacturing experience; preferably with exposure to rotating machinery, remote condition monitoring, and industrial networking & controls.
- 10+ years industrial reliability experience across varied industries and applications
- 5+ years’ experience managing or leading a Professional Services organization.
- Demonstrated expertise across sensing modalities (i.e. vibration, current, torque, etc.) and applications
- Deep experience and reliability expertise across targeted industries (i.e. Food & Beverage, Intralogistics, Metals, Mining, Heavy Industry)
- Strong working knowledge of plant operations, industrial machinery and maintenance best practices.
- Proven experience building and leading a team of cross-functional professionals (e.g., reliability engineers, business development managers, customer success managers, project managers)
- Demonstrated experience building and scaling a professional services business with accountability for financial targets; preferably with experience in a subscription-based business model
- Experience with analog signal processing (trending, waveform and spectral analysis) and/or Criticality Analysis preferred
- Experience building analytical tools to support automation of appropriate reliability reports to support improving efficiency and effectiveness of Reliability Engineering Team
- Strong customer facing skills with a focus on customer service, voice-of-customer, and ability to create service packages, standards, and programs to best support customers
- Experience and strong knowledge of key industrial reliability related metrics, including cost avoidance, unplanned downtime, OEE, etc.
- Excellent written and verbal communication skills
- Certified Maintenance & Reliability Professional (CMRP) a plus
- Certified Vibration Analyst a plus
- Excellent communication, facilitation and presentation skills – both verbal and written
- Strong customer facing, conflict resolution, and negotiation skills
- Excellent collaborator who can effectively function in a matrix and team environment
- Strong analytical stills
- Strong developer of talent and culture
- Travel: Up to 25%
Benefits
- Medical, Dental, Vision and Prescription Drug Coverage
- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
- Paid Time Off and Holidays
- 401k Retirement Plan with Matching Employer Contributions
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Paid Leaves
- Tuition Assistance
About Regal Rexnord
Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email [email protected]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].
Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.
Top Skills
What We Do
All 29k+ associates at Regal Rexnord have a shared purpose: Create a better tomorrow by energy-efficiently converting power into motion. We are a leading, global manufacturer of airflow, motion control, power transmission, and power generation solutions used in commercial, industrial and residential settings.
You may not know it, but Regal Rexnord impacts your life every day. Our products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyor systems that keep e-commerce flowing. Regal Rexnord is comprised of four operating segments: Motion Control Solutions, Climate Solutions, Commercial Systems and Industrial Systems. Regal Rexnord is headquartered in Milwaukee, Wisconsin and has manufacturing, sales, and service facilities worldwide. For more information, visit RegalRexnord.com.
