Job Summary:
The Sr. Quality Assurance (QA) Manager assists in oversight of Quality and Compliance functions within the organization for dietary supplement, food, cosmetic, and household products manufactured by contract manufacturers. Develops and implements robust quality management systems, ensuring adherence to regulatory standards, and promoting a culture of quality and compliance across all departments. Collaborates with cross-functional teams to enhance product integrity and ensures operational quality to maintain availability of high-quality product flow to iHerb customers. The ideal candidate will have a thorough understanding of the food, dietary supplement, and beauty industry’s regulatory environment, including 21 CFR 111, 117, MoCRA and experience in QA/QC processes, and shares our commitment to produce high-quality and safe wellness products to customers. Our mission is to make health and wellness accessible to all.
Job Expectations:
- Quality Management: Develop and implement a comprehensive QMS that aligns with industry standards and regulatory requirements.
- Compliance Oversight: Ensure organizational compliance with applicable regulations and standards; lead internal/external audits and inspections.
- Policy Development: Create and maintain quality and compliance policies, procedures, and guidelines to ensure consistency across the organization.
- Risk Management: Identify, assess, and mitigate risks related to quality compliance; oversee root cause analyses and corrective action plans.
- Customer Care & Feedback Management: Maintain structured feedback loop with Customer Service to gather insights on potential quality and compliance issues and address/investigate them proactively.
- Training and Education: Design and implement training programs to educate staff on quality standards, compliance requirements, and best practices.
- Performance Monitoring: Establish and track key performance indicators (KPIs) to measure quality and compliance performance; prepare regular reports for senior management.
- Collaboration: Work closely with Product Development (PD), co-manufacturers, and operational teams to integrate quality and compliance into all aspects of product development and production.
- Continuous Improvement: Drive continuous improvement initiatives to enhance product quality and operational efficiency; foster a culture of quality awareness and accountability.
- Stakeholder Communication: Act as one of the primary points of contact for quality and compliance matters; communicate effectively with regulatory agencies, external auditors, and internal stakeholders.
Knowledge, Skills and Abilities:
Required:
- Experience with developing/documenting procedures.
- Use of Quality Engineering methods in inspection
- Computer proficiency
- Quality orientation and high attention to detail.
- Excellent interpersonal and communication skills
- Experience working with high performance teams
- Problem analysis and problem resolution skills
- Operations equipment & processes
- Computer (WMS) and ERP: SAP systems
- Product Development Formulations knowledge
- Internal/External Audits
- Product & Process Hazard Analyses and Risk Assessments
Equipment Knowledge:
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Experience Requirements:
Generally requires a minimum of seven (7) years related experience with three (3) to four (4) years of supervisory experience required. Must be experienced in cGMP compliance.
Education Requirements:
Bachelor’s Degree in a relevant field (e.g., QA/QC, Regulatory, Quality R&D/PD, Life Sciences); Master’s Degree preferred.
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The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
For more information on iHerb benefits, visit us at iHerbBenefits.com.
Anticipated Pay Scale:
$115,850—$184,307 USD
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
What We Do
iHerb is the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products.
For more than 28 years, we’ve been making it simple for customers all over the world to purchase the highest quality health and wellness products. From supplements to skincare to grocery items, we ship over
50,000 products, from over 1,800 brands to more than 180 countries, and we’re proud to provide the very best value.
Since our founding in 1996, we have been dedicated to offering Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We believe that health and wellness should be a universal right made possible through compassion and our collective action. This belief will continue to guide us as we endeavor to make our mission a reality.
As we are continuously innovating and expanding, we are committed to bringing the best in health and wellness products around the world, and offering our people exciting opportunities to build long-term careers.
Why Work With Us
Our Shared Values: Our values define what we believe in as a collective, and help us work together to achieve our mission.
Focus on the Customer - Empower our People - Be Entrepreneurial & Pivot Quickly - Embrace Diversity & Inclusion - Strive for Simplicity
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