Sr. Program Manager

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Job Summary 

We are looking for an experienced, senior-level program manager to drive our most impactful change initiatives across the Gracenote business unit of Nielsen.

As a Sr. Program Manager with Gracenote (a Nielsen Company), you will be responsible for driving large-scale, cross-functional, and cross-platform improvement projects and programs that help achieve the strategic goals of our organization. As an influential leader in a global business, you will work across geographic and functional lines to lead complex, multi-disciplinary projects from start to finish — working with stakeholders to independently define and plan requirements, manage project schedules, identify risks, manage mitigation plans, drive change management, and communicate progress to senior leaders. You will partner closely with Nielsen enterprise teams including HR and Finance to ensure program milestones and outcomes are achieved and are accurately reported through the appropriate program governance mechanisms.

While this role is an individual contributor (IC), you may also be responsible for training and mentoring team members on project management and/or process improvement methodologies and tools.

Responsibilities

• Support stakeholders with a leadership perspective in project scoping, definition, design and implementation.
• Collaborate with leadership to align priorities, inform trade-offs, define project goals, and secure necessary resources.
• Develop and maintain comprehensive project plans, including timelines, milestones, resource allocation, and risk mitigation strategies.
• Drive cross-functional project teams to ensure initiative goals deliveries are on budget and on schedule and act as a liaison to communicate and plan for any unplanned events
• Lead, manage and facilitate the delivery, implementation and adoption of initiatives/programs by cross functional teams
• Communicate regularly with executive level stakeholders on how the work aligns to outcomes
• Facilitate effective communication and collaboration among diverse stakeholders
• Champion continuous improvement philosophy through coaching/mentoring, and leading/managing/implementing continuous improvement projects
• Be a champion of data-driven decision making approach and culture to drive continuous performance improvement.
• Identify opportunities to streamline processes and enhance efficiency across touchpoints within and outside the CPX organisation.
• Balance Long-term strategic thinking with near-term execution skills.
• Relentless focus on continuously improving both the customer and employee journey in key business focus areas.

Qualifications

• The successful candidate will be an experienced Program Management and/or Process Improvement professional with a minimum of 7 years experience directly related to leading complex programs and process improvement initiatives from inception to completion, in a global environment
• Proficient in process improvement methodologies and experience of driving continuous process improvement within an organization including development and implementation of strategies to optimize workflows and reduce operational costs and bottlenecks
• A strong team player with high Initiative and demonstrated project management skills
• Strong data-driven analytical abilities and proven performance in operation problem-solving
• Excellent communication and relationship-building skills, with demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization
• Proven organizational and leadership skills to motivate and influence others positively to drive for results
• Ability to adapt to changing priorities and work effectively in a dynamic environment.
• Bachelor’s degree in Business Administration or a related field. (Masters Preferred)
• Desired: Lean/Six Sigma Black belt or equivalent process management expertise. Additional consideration given to Project Management Professional (PMP), Agile and other relevant certifications and experience.

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