Senior Program Manager, Inbound Integration - Hybrid

Job Description

Are you obsessed with complex data and processes in Retail Operations?  Do you want to be part of a company revolutionizing modern retailing?  Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in fashion.  We have a relentless drive to exceed customer expectations.  We continue to grow and evolve to remain the best in the eyes of our customers.  Our goal is to be the best fashion retailer in a digitally connected world.  Inventory Operations is a pivotal capability in leading this transformation. 

We are seeking a detail-oriented, analytical and motivated Sr Program Manager to shape and influence the necessary operational, financial, and technical capabilities for inbound inventory integrity. You will play a critical role in driving our transformation roadmap, focused currently on Inventory Control and Loss as an enterprise program and FY2025 JWN Key Tactic. This role will also serve as a critical coordination point across multiple stakeholder groups, including business, product, technology, accounting/finance, and internal audit. This position requires an experienced professional able to facilitate and drive results in a fast paced and demanding growth environment, leveraging their strong interpersonal, leadership, communication, and analytical skills.

You own this if you have a passion for continuous improvement, experience with program management and process mapping, understanding of complex data flows, and desire to drive cross-functional alignment in an operational environment.  Initial scope of responsibility on inbound processes includes pre-receiving, audit, Over, Short and Damages (OS&D), carrier claims, and information required for downstream integration.  This role sits on the Supplier Operations Team in Inventory Operations and reports to the Director, Inbound Integration.  

A Day in the Life...

• Program Execution: Manage Inbound Inventory Integrity program workstreams, understand interdependencies across the business, create solutions that consider sequencing and value creation, and optimize for enterprise outcomes.  Leverage programmatic approach to assess current state (including detailed process mapping and documentation), identify and quantify potential solutions, drive future state implementation across operations, product & technology.

• Create Business Rhythms: Establish and maintain programmatic rituals and rhythms in a “hub and spoke” model, ensuring the work is completed with balance of governance, transparency, and autonomy.

• Engage Leadership: Engage senior leadership by proactively reporting progress and identifying roadblocks and solutions that contribute to program success.

• Drive Program Roadmap: Assemble, align, and consistently engage the right cross-functional partners to develop programmatic roadmaps and drive work to completion by clarifying scope, identifying, and escalating issues, facilitating key decisions, with clear accountability.

• Partner Cross-Functionally: Partner with business, product, and technology to deliver new enterprise capabilities that will tighten the company’s inventory control environment, across all physical-logical-financial views of inventory and across all inventory flows, while enabling our long-term strategic goals.

• Incorporate Data & Controls: Partner with key supply chain and operations teams to identify the necessary signals and visibility needed to improve our operations and controls. Determine the appropriate process changes necessary to capture those signals, and define how, who, and when these signals will be monitored, and the appropriate actions that must be taken.

• Flexibility: Supplement other roles and responsibilities to deliver the program’s initiatives, as needed.

You Own this if You Have...

• Bachelor’s degree required; MBA or relevant master’s degree a plus.

• 5+ years of experience in program management, product management, management consulting, finance, merchandising, or inventory operations with progressively larger responsibility supporting cross-functional teams.

• 5+ years of demonstrated successful program delivery.

• Strong understanding of procurement processes, data management, and system integration.

• Comfortable working in an ambiguous and dynamic work environment.

• Strong ability to lead cross functional teams through influence.

• Experience articulating and implementing strategy-to-action plans.

• Experience working and executing on projects in cross-functional and cross-business unit environments.

• Extremely organized with strong time-management skills.

• Deep understanding of technology enablement and current technology tools.

• Excellent interpersonal, verbal, written communication skills.

• Customer obsessed with an eye for continual improvement.

• Strong proficiency in Excel and PowerPoint (e.g. storytelling).

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $90,000 - $175,000 AnnuallyThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf