Program Manager, IT

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

We’re looking for an IT Program Manager to join Team Snapchat!

What you’ll do:

• Independently plan projects of significant complexity and risk.

• Organize the overall project team and establish clear roles and responsibilities at the beginning of each project.

• Prioritize roadmap deliverables based on business alignment and the strategic direction of the technology organization. 

• Build strong relationships and trust with stakeholders, keeping them and their teams engaged in the project, e.g. through status reporting and issue management.

• Identify and mitigate risks and issues across multiple projects.

• Serve as a liaison between other functional teams that are running concurrent projects with related dependencies.

• Maintain program documentation, schedules, and project management tools.

• Facilitate stand-ups, retrospectives, and other Agile/Scrum ceremonies.

• Partner with the business (Spectacles, Security, Finance, HR, etc.) to understand the organization’s goals in order to determine project scope and deliverables.

• Partner with technical teams within IT (Networking, Infrastructure, Enterprise Engineering, etc.) to lead operations sprint planning, standups, and project planning.

Knowledge, Skills & Abilities:

• Experience working in fast paced environments while delivering multiple projects.

• Experience in Agile or Scrum methodologies and software development lifecycle.

• Ability to understand the technical details and drive the projects through all phases from design to implementation and post-implementation monitoring/support.

• Understanding of IT technologies, systems, and applications relevant to the program

• Solid understanding of Atlassian suites (Jira, Confluence) and how it supports business operations.

• Able to serve as a liaison between business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.

• Experience with Jira and Confluence project management tools.

• Proficiency in utilizing generative AI tools (e.g., Gemini, ChatGPT, and similar platforms) through effective prompt engineering to enhance personal productivity and optimize program management tasks.

Minimum Qualifications:

• BS/BA degree or equivalent years of experience.

• 2+ years in a project management or program management role leading projects of significant complexity.

• 2+ years of IT experience

Preferred Qualifications:

• 1+ years of experience as an Atlassian administrator

• Project management certification (CSM, PMP, etc)

• Atlassian certification (ACP100, ACP120, etc)

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $89,000-$133,000 annually.

Zone B:

The base salary range for this position is $85,000-$126,000 annually.

Zone C:

The base salary range for this position is $76,000-$113,000 annually.

This position is eligible for equity in the form of RSUs.