About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Role Description and Mission:
As a Senior Product Lead, Accident Management, you’ll take the reins of shaping the future of accident management products and services at Agero. In this key product leadership role, you'll collaborate with executives, product teams, client success teams, and strategic partners to craft innovative solutions that align with market trends and exceed client expectations.
You’ll spearhead the strategic vision, roadmap, and execution of Agero's accident management innovation portfolio — driving growth and solidifying Agero’s position as a market leader. With the opportunity to mentor junior product managers and lead cross-functional product launches, you’ll play an instrumental role in expanding our product offerings while ensuring operational excellence and client satisfaction.
Key Outcomes:
- Build the Product Roadmap: Own and execute the strategic product roadmap for accident management products. Align with cross-functional teams—engineering, design, client success, and business units — to create a product strategy that maximizes value, meets market needs, and delivers exceptional business outcomes.
- Innovate & Drive Product Excellence: Identify market opportunities to enhance Agero’s accident management products. Define and execute cutting-edge features and services, ensuring they meet both current and future client demands.
- Cross-Functional Collaboration: Build strong relationships with key stakeholders to drive product development from concept to market launch. Engage with internal teams and external partners to optimize product offerings and ensure alignment with broader business goals.
- Identify Market Opportunities: Use competitive analysis, industry trends, and client feedback to inform and evolve the product strategy. Stay ahead of market shifts and opportunities, ensuring Agero’s offerings are always innovative, relevant, and differentiated in the marketplace.
- Drive New Product Revenue: Partner with business leadership and sales teams to commercialize new product offerings. Define go-to-market strategies, ensuring a sharp focus on high-performing products to drive revenue growth.
- Become a Product Evangelist: Be the go-to subject matter expert for Agero’s accident management solutions. Champion the product internally and externally, ensuring all stakeholders — clients, partners, and colleagues — understand the unique value and strategic vision behind the product portfolio.
- Mentor & Inspire: Lead by example, mentoring less-experienced product managers and promoting a culture of continuous improvement, collaboration, and innovation. Help shape the future leaders of our product team.
Skills, Education and Experience:
- Education & Experience: Bachelor’s degree in Marketing, Business, Technology, or related field (MBA a plus). You have 8-10 years of experience in product management, with a solid track record of driving product strategy and execution in service-based or tech-driven industries (accident management experience is a plus).
- Strategic Mindset: You thrive on developing and executing long-term product strategies that align with both business goals and customer needs. You bring a sharp analytical mindset to identify market trends, competitive dynamics, and product gaps.
- Client-Centric Focus: You are passionate about delivering exceptional client experiences. You have a deep understanding of how to identify client pain points and the ability to translate those insights into compelling product features and improvements.
- Leadership & Collaboration: Proven ability to lead cross-functional teams and inspire collaboration across engineering, design, marketing, and sales. You excel in building relationships, aligning diverse groups, and driving toward common goals.
- Innovation & Problem Solving: You are driven by innovation and can think creatively to solve complex challenges. You stay ahead of market trends and use competitive intelligence to continuously push the envelope.
- Communication Skills: You’re an exceptional communicator, capable of presenting complex ideas clearly and persuasively to senior leadership, clients, and partners. You can lead high-stakes discussions with confidence and influence.
- Project Management Expertise: You have a proven ability to juggle multiple projects and initiatives, managing timelines, resources, and priorities with precision to ensure successful product launches.
Travel Requirements: Expect to travel up to 20% for client meetings, industry events, and internal coordination—connecting with the people who help shape our future.
Hiring In:
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United States: AZ, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA
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Canada: Province of Ontario
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range
$122,000—$165,000 USD
D, E & I Mission & Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
Agero Benefits Summary
At Agero, we are committed to supporting our associates by providing a comprehensive benefits package designed to promote well-being, personal growth, and financial security. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
Join Agero and experience a workplace that invests in your success both personally and professionally.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy.
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected].
***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at [email protected].
***In compliance with applicable regulations, we confirm this posting is for a current vacant position.
What the Team is Saying
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What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands.
As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
Our associates are heroes: our work is directly impacting the lives of 12M+ people each and every year, providing them with safety, transparency, convenience and peace of mind at moments when they need it most. This focus on helping others at every turn flows through our entire organization, across offices and remote locations.
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Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
