Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the Position
Product Adoption SMEs at Netskope are responsible for leading the following activities for their respective product areas. This role will focus on the data security products of Netskope (DSPM and DLP)
- Subject matter experts for specific product areas
- Help define best practices for customers based on new features and capabilities
- Technical Assistance for Customer Success (TSM, TAMs, and CSMs)
- Enablement of frontline Customer Success teams through webinars and TOIs
- Content creation and maintenance
- Feature Design Advisory
- UX Reviews
Responsibilities
Customer-facing:
- Participate in customer engagements (cadence calls, escalations, etc.) providing subject matter expertise when needed.
- Lead and participate in customer webinars and office hour sessions.
- Create content and knowledge base articles to help enable internal employees and customers.
- Participate in technical customer advisory board meetings.
Netskope internal:
- Be the go-to contact for the Customer success team for questions about best practices in assigned solution areas.
- Maintain a regular communication cadence with Engineering, Platform Engineering, and Product Management of the product area(s); maintain a list of key supportability requests and feedback from the team for the product area.
- Participate in internal PRD, design document and TOI reviews for each feature in the product area.
- Have a detailed understanding of the upcoming product roadmap and flag the impact on existing customers.
- Create, maintain, and deliver best practices content (including workshops) for the assigned solution/s based on team feedback and peer reviews.
- Represent CSG in all Global Virtual Team for assigned product area(s), and share key learnings with the CSG team in a structured format.
- Routinely train the Customer success team as best practices evolve, and share it during internal training sessions to ensure that that content is available.
- Continuously evaluate the efficacy of available documentation for the assigned solution areas, and work with the techpubs team to improve documentation based on team feedback
Qualifications:
- Previous experience as a solution architect, technical account manager, technical success manager, consultant, technical marketing engineer or system administrator building, architecting or deploying security solutions
- Proven track record using it to help drive adoption of products for customers
- Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms
- Proven experience working with customers and partners in successful design, deployment and adoptions of products and solutions
- Expertise in the following data protection areas: Data Loss Prevention(DLP), Data Security Posture Management(DSPM), Data Security, Governance, and Access Control, Data Breach Response, Data Privacy and Compliance
- Experience in cloud computing based services architecture, technical design and implementations including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) delivery models
- Knowledge and experience in at least one of the public cloud providers (AWS/Azure/GCP)
- Knowledge of data protection using CASB (Inline) and API data protection (Data at rest)
- Strong knowledge of security architecture, design and operations
- Knowledge of security and cryptography
- Prior experience in early stage startups
- Self-starter that can work independently and exercise judgment on a regular basis with minimal oversight along with a 'can do' attitude with a willingness to take a hands-on approach
- Strong communication (written and verbal) and presentation skills, both internally and externally
- Strong problem-solving skills
- Must be willing and able to travel
- Relevant Bachelor's degree; preference for computer science or related degrees
Are you ready for this exciting role?
Education:
- Bachelor’s Degree
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Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
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Top Skills
What We Do
Netskope, the SASE leader, safely and quickly connects users directly to the internet, any application, and their infrastructure from any device, on or off the network. With CASB, SWG, and ZTNA built natively in a single platform, the Netskope Security Cloud provides the most granular context, via patented technology, to enable conditional access and user awareness while enforcing zero trust principles across data protection and threat prevention everywhere. Unlike others who force tradeoffs between security and networking, Netskope’s global security private cloud provides full compute capabilities at the edge.
Netskope is fast everywhere, data-centric, and cloud-smart, all while enabling good digital citizenship and providing a lower total-cost-of-ownership.
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