Sr. POS Program Manager

This role will support all Point of Sale (POS) originations servicing and onboarding including but not limited to customer application journeys and experiences, near shore originations operations and key partner platforms. The candidate will possess exceptional organizational and interpersonal skills to bring multiple external parties together to achieve stated goals. This position will provide the opportunity to learn and build B2B relationships with strategic POS partners. Working in a collaborative environment, this candidate will connect with cross-functional teams across Analytics, Legal, Vendor Management, Technology and Product Management to create a first in class point of sale originations experience.

In the Role

• Support all aspects of originations servicing including acquisition process, product and customer experience

• Support and develop enhancements to the Point of Sale (POS) customer application- journey by utilizing voice of the customer feedback to make journey and communication enhancements

• Partner with POS post-originations servicing team to make changes throughout the application funnel to impact customer onboarding and delinquency

• Manage B2B communications, collateral and processes that support day-to-day activities such as: managing weekly meetings, developing training materials as needed and resolving dealer/customer issues

• Manage POS strategic partnerships including but not limited to oversight programs, platform enhancements and new business requirements; this will require working in a B2B capacity to further strengthen relationships and build out new processes

• Manage originations servicing department including any near shore operations and external vendor services, policy and procedure development and results tracking

• Assist the servicing department with creating work routines to manage inbound/outbound customer phone calls and emails

• Support prioritization of features and roadmap for POS platforms in partnership with POS Product Strategy

Requirements

• Bachelor's degree or equivalent experience

• 7+ years of experience in financial services/banking

• Experience working on projects that require cross-departmental collaboration

• Deep knowledge and expertise in consumer lending operations with specific experience with near/sub-prime credit

• Strong business acumen, ability to align strategic business goals with tactical solutions

• Excellent written, verbal and presentation skills. Excellent communication skills with the ability to work and communicate with all levels of management

• Creative thinking and process driven with excellent organizational, interpersonal, and multitasking skills and the ability to juggle multiple fast paced, deadline driven projects

• Expert skills in Microsoft Office Suite required

Preferred:

• 3 years of experience overseeing operations in a call center/contact center, with a focus on optimizing workflows, improving service delivery, and implementing process enhancements.

• 1-3 years of experience in managing projects or programs within a corporate environment, such as healthcare or business lending.
   

Location:

Hybrid: Baltimore, MD | Charlotte, NC | Evansville, IN | Ft. Mill, SC | Ft. Worth, TX | Irving, TX | London, KY | Mendota Heights, MO | Salt Lake City, UT

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 

• Up to 4% matching 401(k)   

• Employee Stock Purchase Plan (10% share discount)   

• Tuition reimbursement   

• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) 

• Paid sick leave as determined by state or local ordinance, prorated based on start date 

• Paid holidays (7 days per year, based on start date) 

• Paid volunteer time (3 days per year, prorated based on start date)
   

Baltimore Target base salary range is $100K - $130K, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.

New York Target base salary range is $100K - $130K, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.