Senior Program Manager- Medical Device Industry

JOB DESCRIPTION
The leader of Project Management Office (PMO) is responsible for providing governance, oversight and leadership to the Emergo by UL's global project management team in the planning, scheduling and successful management of client projects. The project team works closely with our clients, with subject matter experts and collaborates with sales and business operations to achieve project completion, ensure customer satisfaction, and business performance. The team manages a large number of projects that vary in duration, complexity and size.
The leader of PMO is a member of Emergo by UL's leadership team and reports to the GM.
RESPONSIBILITIES

• Define and maintain the program governance (controls)
• Provide overall leadership and support to project teams
• Act as primary contact for escalation of program related activities, issues and risks. Manage risks and issues and take corrective measures.
• Develop and educate staff with regard to project management best practices
• Ensure strong focus on the customer in all aspects of project delivery to meet/exceed customer expectations
• Define and implement project controls to drive revenue and forecasting by tracking accurately project time, milestones, targets and budgets
• Responsible for resource planning, capacity management and utilization
• Interface with COU and functional leadership and manage stakeholder communications in a matrix environment
• Have in depth understanding of customer segments by industry, company stage, and geographical location
• Hire, develop and motivate a team of project managers and coordinators to deliver exceptional levels of customer experience
• Ensure that project delivery meets client business goals and objective
• Read and follow the Underwriters Laboratories Code of Conduct, job specific procedures, and follow all physical and digital security practices.
• Performs other duties as directed.

QUALIFICATIONS

• Bachelor's degree. Master's a plus
• Minimum 10 years' experience with consulting in life sciences in customer facing roles
• Prior experience in the pharmaceutical industry, medical device or related field preferred
• Previous experience with overseeing multiple teams
• Ability to handle multiple projects on varying timelines.
• Extensive experience with client relationship management, service delivery processes and project oversight
• Strong project and program management skills; budgetary skills, and strategic planning
• Experience in collaborating with SMEs, consultants, sales and other functions in a matrix organization
• Experience in achieving and improving customer satisfaction
• Experience with solutions selling or business development a plus
• Demonstrated success with org change management
• Experience working with global regional teams an advantage

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
Every product needs to be safe. But for medical devices, it's absolutely essential. For manufacturers, getting medical devices approved can be incredibly complex. That's where our team of experts come in. Together, we help improve medical outcomes. We test, advise and use our world-class knowledge to help manufacturers navigate changing standards and regulations, so they can provide people around the world with innovative products that save and improve lives. Whether it's equipment to help someone walk again or an incubator for a premature baby, our experts are behind them all, helping to ensure their safety. Join our team, connect with global experts and help shape the next generation of medical technology.