Sr. People Partner

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com

Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/

Cyara’s Values: 

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara’s Diversity, Equity, Inclusive and Belonging: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

About the role:

We are looking for a seasoned People Partner for our India Team. Reporting directly to the Head of HR APAC, this role will oversee all people-related initiatives and operations in our India entity while leading and managing strategies that align with our business objectives and policies.

Key Responsibilities:

• Lead the cultural Integration of the center including but not limited to alignment of policies, processes, systems, compensation and benefits etc.
• Advisor to employees and management with primary focus on implementation of organizational changes and rolling out and supporting GIC-driven programs including resource and talent planning, employee development, performance and reward, employee engagement.
• Advises managers on retention, employee relations and other people related solutions.
• Participate in global HR initiatives and may take the lead on designated HR projects.
• Effectively collaborate with HR colleagues globally to share best practices, resolve business issues, and implement HR programs and processes.
• Good understanding of state labor laws and other statutory compliances.

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Organization Design

• Works to understand different stakeholder needs and partners in the development and execution of recommendations to help improve organizational deficiencies.
• Understands company policies/procedures.
• Works with employees and managers to ensure policies and procedures are followed.

Talent Development

• Identifies specific employee development needs and advises managers on solutions Implements/delivers identified solutions.

Programs and Process Management

• Understands HR programs/processes; advises business unit(s) management and employees on timelines and process; tracks progress and follow-ups to ensure deadlines are met.

Culture Engagement/driving Culture.

• Responds to specific engagement challenges and advises managers on individual solutions.
• Drive engagement programs that foster culture development.

 

Employee Relations

• Be the first point of contact for advice on individual employee relations issues.
• Advises managers on handling individual employee relation challenges and conflicts in line with local legislation and Cyara HR policies.
• Ensures that policies, practices, and benefits are communicated and understood on the site.

Qualifications:

• 8+ years of HR experience with deep knowledge of HR best practices, employment laws, and regulations
• Experience working in a global environment managing global stakeholders with diverse culture.
• Strong strategic thinking and business acumen, with the ability to align people strategies with organizational goals
• Analytical and goal oriented, demonstrate strong experience with HR metrics and market intel
• Experience in fast growth culture. Ability to navigate ambiguity, adapt quickly to change, and drive results
• Able to deliver quality results with challenging but collaborative influencing style
• Proactive in nature, ability to problem solve

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.

Interested? Know someone who might be? Apply online now. 

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. 

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid