Sr. Partner Account Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Sr. Partner Sales Manager will be a quota-carrying, programmatic role encompassing all aspects of the management of prescribed Genesys TSD and VAR relationship(s) regionally.

The responsibilities include the overall leadership vision and direction of the relationship(s) to include Quarterly Business Reviews, all account-level communications with the TSD Agent(s), Genesys VAR partner, and its employees and sub agents, marketing and event sponsorship planning and execution, activity reporting and goal setting, as well as mitigation of lead registration conflicts, commission inquiries and service escalations.

We look for individuals who have a proven track record of overachieving and who likes to WIN!

Why work for Genesys?

• Develop and grow relationships with VAR and TSD partners to ensure opportunity and deal flow required to meet revenue targets.
• Execute on the West Partner Playbook (Partner Identification, Partner Value Proposition, Partner Introduction to Genesys Sales, Event Planning)
• Keep partners up-to-date and informed on Genesys product changes and strategy.
• Coordinate and collaborate with cross-functional teams (including solution consulting organization, product marketing, sales, marketing, operations, etc.) to deliver a world class experience for partners.
• Ability to offer training to Sales Partners on products and sales tools.
• Aligning the regional sales organizations with relevant partners through targeted demand generation and alignment activities.
• Providing regional executive alignment with key partners and stakeholders.
• Assisting sales and partners with any issues or conflicts that may arise during opportunity registration or during the field engagement process.
• Tracking forecasting and sales process alignment to ensure progression of opportunities to closure.
• Tracking and holding the partners and the stakeholders accountable onto agreed upon goals. Spearheading regular cadence meetings to manage and track progress.

What do you need to have?

• Experience building and managing multiple partner relationships (VAR, TSD).
• 5+ years of sales management, TSD and VAR channel sales experience
• Understanding of opportunity qualification, running a deal cycle, and forecasting
• Ability to recruit and develop plans with top partners in the region.
• Interface at all organizational levels maintaining strong working relationships across cross-functional teams.
• Extremely strong organizational and time management skills
• BS or BA degree or equivalent work-related work experience
• Ability to travel up to 50%50%.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$100,500.00 - $186,500.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.